Job Details

Company Description

Terra Gallery & Event Venue is a premier event space located in the heart of San Francisco's South of Market (SOMA) district, conveniently near top hotels, restaurants, and cultural activities. Known for its versatility, Terra hosts a variety of events including corporate meetings, product launches, galas, weddings, and private parties. The venue features two distinct levels, Terra and Mer, offering a combined 24,000 square feet of customizable space that can be interconnected or used separately. With a 3,000-square-foot patio and floor-to-ceiling windows, the gallery is bathed in natural light, providing a stunning and adaptable setting for any occasion.

Role Description

The Onsite Event Manager is the heartbeat of our event space. You are the primary point of contact for clients, the leader of our floor staff, and the gatekeeper of the venue's physical integrity. This role requires a "first in, last out" mentality and the ability to pivot from high-level client relations to hands-on troubleshooting in a matter of seconds.

Key Responsibilities

• Event Command: Serve as the "Main Point of Contact" (POC) for clients, planners, and internal stakeholders from the moment doors open until the final guest departs.
• Staff & Security Leadership: Directly oversee all onsite personnel, including event porters, bartenders, and security teams, ensuring consistent service standards and safety protocols.
• Vendor Orchestration: Manage all third-party vendors (catering, AV, rentals) throughout the event lifecycle, specifically coordinating tight San Francisco load-in/load-out windows.
• Facility & Safety Oversight: Conduct pre-event walkthroughs for "white-glove" readiness and ensure strict adherence to SF Fire Department (SFFD) codes, occupancy limits, and noise ordinances.
• Technical Troubleshooting: Act as the first line of defense for onsite facility issues, including basic AV support, HVAC adjustments, and lighting presets.
• Administrative Reporting: Complete post-event reports, documenting guest counts, staff performance, and any facility damage or incidents.
• Venue Stewardship: Execute comprehensive opening and closing protocols to maintain pristine facility conditions, including formal vendor check-outs and site inspections.

Qualifications

• Experience: 2+ years in venue management, luxury hospitality, or large-scale event production.
• Local Knowledge: Familiarity with SF permit processes and working with local unions (if applicable).
• Communication: Elite verbal skills; the ability to stay calm and authoritative under pressure.
• Physical Ability: Ability to be on your feet for long shifts and lift/move up to 50 lbs as needed for floor adjustments.
• Tech Savvy: Proficiency in event management software and basic AV/WiFi troubleshooting.

Preferred Qualities:

• The "Fixer" Mentality: You don't just see problems; you've already implemented a solution before anyone else notices.
• Local Networking: Existing relationships with top-tier SF catering and rental companies.
• Certifications: Active California LEAD (alcohol service) or Food Handler certification is a plus.

How to Apply

If you are a proactive leader with the technical and administrative expertise to keep our venue running at peak performance, we want to hear from you. Please email your application directly to ...@terrasf.com.

Your application must include:

1. A current resume (PDF format preferred).
2. A short introduction about yourself, highlighting your relevant experience.

Note: This is a 100% onsite, in-person role located in San Francisco, CA. Candidates must be local or willing to commute daily.