Job Details

Job Title: Warehouse Operations Administrator

Schedule: Monday through Friday, 7:00 AM - 3:30 PM

Compensation: $24 per hour

Position Summary:
As a Warehouse Operations Administrator, you will play a crucial role in supporting the day-to-day operations of our third-party logistics (3PL) warehouse. Your focus will be on managing administrative processes, maintaining precise inventory records, and handling client-specific documentation to elevate our service quality. You will ensure accuracy in transaction processing, compliance with service level agreements (SLAs), and foster effective communication among warehouse operations, transportation partners, and customer accounts in a dynamic, multi-client environment.

Core Responsibilities

• Maintain and update accurate inventory, order, and shipping records for multiple client accounts.

• Process inbound and outbound orders, ASN documentation, BOLs, and shipping confirmations tailored to individual client requirements.

• Support daily shipping operations utilizing carriers and freight forwarders while adhering to client cut-off times.

• Collaborate with operations, transportation, and customer service teams to ensure adherence to SLAs.

• Track and resolve inventory discrepancies, damages, and shortages, escalating issues per client SOPs.

• Prepare and distribute client-centric reports including inventory accuracy, shipment status, and throughput metrics.

• Assist in scheduling inbound deliveries and outbound shipments, optimizing dock and labor utilization.

• Ensure compliance with company policies, client SOPs, OSHA safety standards, and quality requirements.

• Provide administrative support to warehouse staff, including data entry, filing, and operational correspondence.

• Monitor and manage warehouse supplies and administrative materials; coordinate replenishment and maintenance requests as needed.

• Identify and address administrative process gaps, contributing to continuous improvement initiatives.

• Perform other duties as assigned by management.

Systems & Tools

• Experience with Warehouse Management Systems (WMS) required (e.g., SAP or other comparable WMS).

• Familiarity with RF scanners and barcode systems.

• Proficiency in Microsoft Office Suite (particularly Excel for reporting and Outlook for communication).

Qualifications

• High school diploma or equivalent required; an Associate's or Bachelor's degree in Logistics, Supply Chain, or a related field is preferred.

• At least 2 years of experience in a 3PL environment, warehouse administration, or logistics support role.

• Proven understanding of inventory control, shipping documentation, and warehouse workflows.

• Ability to prioritize and manage multiple client accounts in a fast-paced, deadline-oriented setting.

• Excellent organizational, communication, and problem-solving skills are essential.

Preferred Qualifications

• Experience in a 3PL setting managing multiple client accounts.

• Forklift, reach truck, or order picker operational experience is a plus.

• Familiarity with client reporting requirements.

Key Success Factors

• High attention to detail and commitment to data accuracy.

• Strong time management and prioritization abilities.

• Effective communication skills across operations, transportation, and customer service teams.

• Dedication to safety, quality, and continuous improvement.

As a leader in ground transportation and logistics, Forward Air has been serving the North American air freight and expedited LTL market since 1990. With a commitment to optimizing service and savings, we collaborate with businesses of all sizes to tailor our offerings to meet specific logistics needs. Our comprehensive network includes over 90 facilities near major U.S. and Canadian airports, 12 regional sort centers, and more than 300 beyond points, ensuring efficient delivery and service flexibility.

Join Forward Air and contribute to a dynamic team recognized as one of America's Most Trustworthy Companies.