Job Details

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Job Title: Spay & Neuter Receptionist

Division: Veterinary & Animal Care Services

Department: Veterinary Services

Reports To: Veterinary Services Manager

FLSA Status: Non-Exempt/Non-Union/Full Time

Salary: $22.66 - $24.04 per hour

Excellent Benefits Package Available

Summary: Schedules and manages patient appointments and maintains records and documents for the Spay & Neuter Clinic. Performs check-in duties each morning before surgery, including collecting fees for service. Performs job duties within established protocols and procedures set by PHS/SPCA. Position must be performed on-site.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Schedules and manages public spay and neuter appointments through our website scheduling portal, Clinic HQ.

Ensures all necessary client consent forms are signed prior to admitting animals for surgery.

Schedules all necessary pre-surgical bloodwork for public animals with staff Veterinarians & RVTs.

Prepares all client medications/prescriptions, and e-collars and ensures they are ready for clients to pick up at the end of the day.

Ensures all clients are properly checked out in Clinic HQ at the end of the day. Emails all medical records to clients after surgery.

Responsible for the weekly order of Spay and Neuter supplies.

Completes surgical information card.

Responds professionally to telephone and email inquiries, returns voice messages.

Responds professionally to both pre- and post-surgical questions and concerns from the public.

Performs accurate data entry of all patient and microchip information.

Performs general office duties, including cash handling, filing, monthly spay and neuter report(s) and fee collection.

Assists clinic staff with vaccinations, animal restraint in relation to animal vaccinations.

Maintains proper paperwork and medical records as required by law.

Provides humane care and treatment of all animals.

Maintains a clean and organized work area in all workspaces.

Recruits/trains Reception and Clinic volunteers.

Other duties as assigned.

Supervisory Responsibilities:

This position may supervise volunteers within the spay/neuter clinic.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Upon hire, pass a background check and have a valid CA driver license with satisfactory driving record to be insured with PHS insurance.
• Solid organizational and time management skills.
• Able to multitask and work efficiently and calmly under stressful circumstances. Must be able to work well in a team environment.

Education and/or Experience:

High school diploma or equivalent; or six months to one year related experience and/or training; or equivalent combination of education and experience. Must have previous customer service experience.

Language Skills:

Excellent communication skills, verbal and written. Ability to read and comprehend simple instructions, short correspondence, and memos. Must be able to maintain a professional demeanor at all times. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, shelter medical records and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Knowledge of Chameleon database software and Clinic HQ scheduling portal or become proficient within the probationary period (first six months from hire date). Basic knowledge, or become proficient with Microsoft Office and computer keyboarding skills, and data entry.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and/or drive. The employee must frequently lift and/or move up to 50-75 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is routinely exposed to toxic or caustic chemicals; routine exposure to zoonotic diseases, aggressive and feral animals; routinely exposed to mechanical moving parts. The noise level in the work environment is usually loud. This position has designated start times due to time-sensitive duties, opening the shelter, offering services, etc.

We are an Equal Opportunity Employer and welcome a diverse pool of applicants.

EOE/M/F/D/V/SO