Job Details

Your Impact at Lowe's

As a Customer Service Associate, your exceptional customer service skills and genuine care for people play a vital role in ensuring that customers enjoy a comfortable shopping experience at Lowe's. This is a fantastic opportunity for individuals eager to engagewith customers and assist them in overcoming their home improvement challenges.

How We Support You

Lowe's is committed to helping you achieve your career goals, whether you are seeking a part-time role or a long-term opportunity to grow within the company. As a Lowe's associate, you will enjoy a range of benefits that go beyond competitive pay and flexible hours.

• Prioritize your health with various top-tier health insurance options.

• Advance your education through Lowe's tuition assistance program.

• Secure your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.

• Enjoy additional savings with a 10% Associate Discount.

• Acquire new trade skills through our Track to the Trades program.

For further insights about our benefit programs, please refer to our benefits page.

Your Day at Lowe's

In your role as a Customer Service Associate, you will warmly welcome customers to Lowe's and assist them in selecting the right products and services for their home improvement needs. Your interactions with customers will be crucial as you help them navigate the store, find merchandise, and ensure their shopping experience is satisfactory.

Although much of your time will be dedicated to listening to customers, answering their questions, and organizing merchandise, your daily tasks may differ by department.

Customer Service Associates operate in various departments tailored to hiring needs and skills: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.

Key Responsibilities

• Greet customers as they enter Lowe's, respond to inquiries, and provide friendly, professional service.

• Assist customers with locating and managing merchandise.

• Replenish stock by identifying empty shelf areas and supplying necessary items.

• Process orders and deliveries accurately to ensure timely receipt of merchandise.

• Cross-train in various store areas to enhance customer service.

• Prepare merchandise in your department based on customer needs (e.g., tint paint, cut pipes, or bundle materials).

• Guide customers through shopping and checkout experiences.

• Complete additional tasks as assigned.

Minimum Qualifications

• At least 6 months of experience using a computer for information management.

• 6 months of experience with retail technology, including smartphones and tablets.

• Ability to read, write, and perform basic arithmetic.

• Willingness to engage in tasks requiring prolonged standing, sitting, and related activities.

• Capacity to lift 25 lbs unassisted; over 25 lbs with assistance or accommodation.

Preferred Qualifications

• 6 months of retail and/or customer service experience.

• Bi-lingual skills are a plus.

• Certification in a trade related to your department (e.g., plumbing, electrical, hardware).

Lowe's values growth and teamwork, extending our commitment to the community. We strongly encourage bilingual, military, and veteran talent to apply and become part of our team.

Travel Requirements

This position typically does not require regular travel; however, there may be occasional travel for meetings, training, or to assist nearby stores.

Working Conditions

The working environment varies by location, including exposure to indoor and outdoor conditions. You may experience different climates and potential noise from equipment. Proper lifting methods and equipment training will be provided.

About Lowe's

Lowe's Companies, Inc. is a leading home improvement company, serving around 16 million customer transactions weekly, with total fiscal year 2024 sales over $83 billion. With a workforce of approximately 300,000 associates and over 1,700 stores, Lowe's is dedicated to contributing to community initiatives, including enhancing affordable housing and fostering the next generation of skilled trade experts. For further details, please visit our official website.

Pay Range: $19.50 - $21.85 per hour. Starting pay may vary based on position, location, education, training, and experience.

Associate Benefits

• Enjoy exceptional benefits and wellness programs for eligible full-time and part-time associates customized for various lifestyles. Our offerings include health insurance, paid time off, education support programs, and opportunities for skill development.

• Health, Dental, and Vision insurance.

• Life and Disability insurance.

• Paid time off based on role and tenure.

• Flexible spending and health savings accounts.

• 401(k) Retirement account with matching.

• Employee Assistance Program with a variety of support services.

• Education support, including tuition assistance.

• Maternity and Parental leave.

• Adoption assistance.

• Lowe's Associate Discount and various discounts.

• Additional benefits may include bonuses, stock purchase plan eligibility, and more.

Lowe's is an equal opportunity employer and administers all personnel practices without bias. We encourage applicants with arrest or conviction records in accordance with relevant regulations.