Job Details

At Conduent, we provide essential services and solutions for Fortune 100 companies and over 500 governments, creating impactful outcomes for our clients and the millions who rely on them. Join us and embrace a workplace culture that values your individuality and contributions every day.

Position Overview:

We are looking for a Customer Experience Representative who will be the first point of contact for our clients' customers, addressing inquiries and resolving account-related questions. Your customer service expertise and empathy will be crucial in delivering a top-notch experience in every interaction.

What You Will Be Doing:

• Respond to customer inquiries regarding tolling and administration using resources provided during training.
• Identify customer needs and provide accurate, comprehensive information.
• Process transactions through mainframe or web-based applications.
• Submit research requests clearly and effectively.
• Maintain a strong understanding of company and client programs, policies, and technologies.
• Communicate in a warm, empathetic manner with customers.
• Uphold confidentiality requirements to safeguard customer information.
• Offer assistance to colleagues during high volumes of inquiries or in case of staff absences.

What You Get:

• Full-time employment with a competitive starting hourly rate of $21.93.
• Bilingual Spanish/English incentive post-training increases pay to $22.95.
• Weekends off to maintain a healthy work-life balance.
• Work schedule is Monday to Friday from 9:30 AM to 6:00 PM.
• Five weeks of paid training from 9 AM to 5:30 PM.
• Opportunities for career advancement.
• Comprehensive benefits package available.
• A positive and supportive workplace environment.

Successful Candidates Will Have:

• The ability to communicate complex details clearly and concisely.
• A strong work ethic and a commitment to customer service.
• Effective written and verbal communication skills.
• Strong problem-solving abilities.
• Prior experience in customer service.
• The ability to manage multiple applications smoothly.
• A passion for helping others and guiding them to the optimal solution.
• Interest in innovative technologies.
• Skill in handling conflicts calmly and resolving customer issues.
• The ability to work in a structured environment while managing high call volumes.
• A commitment to perfect attendance throughout five weeks of training.

Requirements:

• Must be at least 18 years old.
• High School Diploma or equivalent is required.
• Successful completion of a criminal background check is mandatory.
• Passing a Customer Service Skills assessment is required.

If you're ready to join a dynamic organization that supports your career goals, we encourage you to apply today!

Conduent is an Equal Opportunity Employer. We welcome applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, military/veteran status, citizenship status, or any other group protected by law.