Job Details

Family Service Director

Family Service Directors serve families with care and compassion, while educating and guiding them through the process of making informed decisions for At-Need Funeral products and services.

Family Service Directors will demonstrate by example, CFCS' Core ValuesShare the Journey, Serve with Care, and Make It Happenin all their dealings with families, staff, and internal/external contacts.

Reporting to the Location Manager, Family Service Directors interact with families, Funeral Assistants, Preparation Room staff, and many other internal/external personnel/departments.

Education & Experience

College degree preferred, and/or 2-4 years in a customer service role requiring direct contact with the public (both on the telephone and face-to-face)

Knowledge, Skills & Abilities

Knowledge of the Catholic faith, rituals, and traditions

Understanding of the Order of Christian Funerals

Able to conduct oneself with a "Family First" approach

Working knowledge of funeral services, ceremonies, and case management

Excellent interpersonal, communication, and telephone skills

Ability to multi-task and manage several funeral cases at the same time

Able to coordinate with many internal departments and external providers

Ability to work and make decisions under pressure and tight deadlines

Highly organized, detail oriented, and excellent time management skills

Proficient in the use of computers, software, and technology

Bilingual preferred

Ability to lift or move objects weighing between 75-100 lbs.

Ability to push and pull up to 300 lbs. with a wheeled cart

Ability to stand for long periods on a hard surface

Licenses

Valid funeral director license and/or the ability to obtain a license in the state of Certifications practice, if applicable

Valid state issued driver's license, good driving record, and proof of insurance is required