Job Details

East Bay Property Management is seeking a Senior Director of Operations to lead the day-to-day functions of the business. This person will be the main point of contact for customers, improve and manage systems designed to keep existing customers happy, and ensure operational processes are strong enough to help the firm scale from 450 to 1,000 doors under management.

This is an excellent opportunity to lead a growing, customer-first organization with a strong culture and ambitious vision.

Key Responsibilities

• Culture & Team: Build and maintain a culture of accountability aligned with EOS principles; ensure A-players are in all Leadership Team roles within 12 months of hire.
• Customer Experience: Maintain customer churn at 10% or less by setting up systems to deliver white-glove service.
• Sales Support & Growth: Partner constructively with sales leadership to support the addition of dozens of new doors over the next 12 months.
• Financial Performance: Ensure local margins are maintained and that operational decisions support overall company profitability.
• Process Improvement: Drive operational efficiency by standardizing, documenting, and improving key workflows across property management and maintenance.
• EOS Implementation: Ensure the Entrepreneurial Operating System (EOS) is implemented and consistently followed by the full team within 12 months of hire.
• Licensing: Hold and maintain an active California Real Estate License throughout employment.

Key Attributes

• Servant Leader: Leads with humility, putting the team and customer first.
• Reliable: Consistent and dependable in delivering on commitments, evidenced by tenure and performance in past roles.
• Rational: Approaches challenges with self-awareness and sound judgment, demonstrated through situational discussions during the interview process.
• Customer-First: Dedicated to creating excellent client experiences, confirmed through supervisor reference checks.
• Solution-Oriented: Brings thoughtful, proactive solutions to the table; has a track record of individual growth and goal attainment.
• Growth-Oriented: Continuously seeks improvement for self, team, and company, demonstrated through career progression and measurable outcomes.

Year One Expectations:

• Customer churn of 10% or less
• EOS implemented and followed by all team members within 12 months of hire
• Support sales leadership in adding dozens of new doors within 12 months of hire
• A-players in all Leadership Team seats
• Active California Real Estate License maintained throughout tenure

The Ideal Candidate

The Senior Director of Operations at East Bay Property Management is a proven operator who combines strategic oversight with a hands-on, roll-up-your-sleeves approach. They have a demonstrable track record of keeping customers happy, improving operational processes, leading teams to hit ambitious goals, and supporting organizational growth. They understand EOS or have worked within structured operating frameworks.

Above all, they are a servant leader who thrives in a culture of accountability, collaboration, and customer-first values.

If you're a leader of people who thrives on positive energy, strategic oversight, and high-growth environments — we want to meet you!