Job Details

Job Duration: 3-4 month long contract

Job Description

The Customer Support Business Group (CSBG) is dedicated to delivering premier customer support throughout the entire lifecycle of our clients products. We focus on driving performance, productivity, safety, and quality for our customers' installed base, providing service and lifecycle solutions for their most critical equipment and processes. The position will work closely with Technical Publications managers, program managers, system administrators, and core writing staff.

Primary Responsibilities

· Create and maintain a daily database based on data provided by the Enterprise Applications Solution Architect.

· Maintain metadata integrity for product procedures posted on the company website.

· Collaborate with core writing staff to edit procedures using Microsoft Word.

· Ensure accuracy, completeness, and timely delivery of all technical content.

Requirements

· Associate or bachelor's degree, preferably in Technical Writing, English, Communications, or Journalism.

· Other degrees are acceptable with demonstrated excellent writing skills.

· Exceptional attention to detail and organizational skills

· Ability to work collaboratively in a team environment

· Strong communication skills

· Strong English language proficiency (mandatory)

· Proficiency in Microsoft Word, Excel, and PowerPoint

· Excellent editing and writing capabilities