Job Details

Job Title

ServiceNow Project Manager

Location

Remote/San Francisco, CA

Position Type

Full-time, Direct Hire

Salary Range

$135-150,000 (negotiable based on experience)

Summary

The ServiceNow Project Manager will oversee the end-to-end implementation of ServiceNow across the organization. The ideal candidate will have a proven track record of successfully leading complex ServiceNow deployments, with a strong preference for experience in the utilities sector. This is a role requiring strategic leadership, cross-functional coordination, and hands-on program management expertise.

Responsibilities

• Lead the full lifecycle of the ServiceNow implementation program, from planning and design through deployment and stabilization.

• Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria.

• Manage vendor relationships, including ServiceNow partners and system integrators.

• Ensure alignment with enterprise architecture, security, and compliance standards.

• Drive change management, training, and communication strategies to support adoption.

Qualifications

• 7+ years of Project Management experience.

• At least 7+ years experience leading ServiceNow implementations.

• ServiceNow CIS Certifications in two of the three ServiceNow apps is required: ITSM, ITOM and/or SSM.

• Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and SSM.

• Strong leadership and stakeholder management skills.

• Experience managing cross-functional teams and third-party vendors.

• Excellent communication, organizational, and problem-solving skills.

• Must be fluent at using either agile or waterfall project management methodologies.

• Must be able to manage the program to the required budget, in addition to providing budgetary forecast and burndown reports on a scheduled basis.