Job Details

**Applicants must reside in the Cleveland, Ohio area

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Caregivers in the Patient Registration Area are the first point of contact for many of Main Campus' patients. As a Patient Access Representative, you will ensure patients, families, and visitors have an exceptional experience, from the moment they enter the hospital to the time they return home. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system.

This is a remote position with on-site training held at Cleveland Clinic Main Campus. A caregiver in this position works full-time, 9:30pm to 6:00am with weekend (Saturday and Sunday) and holiday rotations.

A caregiver who excels in this role will:

• Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.

• Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.

• Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.

• Schedule services and provide the physician's office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.

• Complete questionnaires to assist departments with preparing for patients.

• Utilize the screening tool for self-pay patients to determine any possible payer source.

• Refer patients to financial counselors.

• Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).

• Obtain, scan and index physician orders.

• Cross train to staff all patient access areas.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Minimum of 2 years of experience in a customer facing role with in person or phone contact. An Associates degree may substitute for up to one year of the stated experience.

• A Bachelors degree my substitute for up to two years of the stated experience

• Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year

• Excellent customer service skills

Preferred qualifications for the ideal future caregiver include:

• Ability to handle high urgency and fast paced environments

Physical Requirements:

• Ability to communicate and exchange accurate information.

• Ability to perform work in a stationary position for extended periods.

• Ability to work with physical records or operate a computer or other office equipment.

• In some locations, ability to travel throughout the hospital system.

• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities