Job Details

Service Coordinator - 1915

USA:CA:Richmond | Shop & Field Service Support | Full-Time

Description

Summary: Under the direction of the Service Manager, the Service Coordinator will coordinate part manufacture with in-house and subcontracted sources, develop professional repair scopes of supply with inspection details and pictures that can be presented to the customer in the form of a quote, communicate effectively and consistently with internal and external clients, coordinate repair projects, provide quotes or estimates for pump repairs.

Responsibilities of the Service Coordinator include, but are not limited to:

• Assist the Service Coordinator in requesting quotes for parts needed on service orders.
• Enter jobs into the P21 system and assign SO numbers and create POs.
• Capture freight charges and ensure received parts are allocated to the correct job.
• Assist with inputting labor hours into service orders within P21.
• Provide administrative support to the Service Manager, including handling documents and special requests.
• Monitor job progress by checking the board daily and following up with vendors or shop leads on any delays.
• Create and maintain spreadsheets to track shop supplies inventory.
• Order office supplies for the service department.
• Generate packing slips for all completed jobs leaving the shop.
• Maintain and organize important documents for field and service mechanics such as badging, certificates, and any safety documents
• Price check and order necessary supplies for field mechanics and machinists.
• Ensure required forms are consistently stocked and readily available.

Qualifications of the Service Coordinator include, but are not limited to:

• Prior inside sales/customer service experience
• The ideal candidate would have preferably/but not required 2-3 years of some combination of the following knowledge: pump/motor /rotating equipment/industrial products sales
• Efficient in Windows based programs (Excel, Word, PowerPoint, etc.). Experience with SalesForce, Zoom, Microsoft Teams, SAP Ariba, and Citrix P21 would be a plus.
• Excellent communication skills
• Should be enthusiastic and able to work independently
• Must have experience performing a majority of the functions
• Willingness to learn and take directions when needed
• Data entry skills, organization, multi-tasking and customer focus is required

Pay: $25-$40/hr

Working Conditions: Office environment

Shift Time/Overtime: Normal in-person business hours Monday-Friday.

Travel: NA

Education: Bachelors degree preferred but not required.

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V