Job Details

Position Care Coordinator (PCC)

Location: Walnut Creek 94598

Part-Time (Transitioning to Full-Time in July)

Pay: $30-$35/hour

We are seeking an energetic, highly personable, and customer-service-driven Position Care Coordinator (PCC) to join a collaborative and growing medical team in Walnut Creek. This role starts as part-time with a clear pathway to full-time hours as clinic volume increases in July .

This is an excellent opportunity forsomeone who thrives in a fast-paced, team-oriented healthcare environment and enjoys supporting both patients and physicians while ensuring operations run smoothly.

About the Role

The Position Care Coordinator (PCC) plays a key role in supporting physicians and the clinical team. Each physician is supported by both a Medical Assistant (MA) and a PCC , working together to ensure patients receive exceptional care and communication.

This role is administratively focused , but flexibility is essential. The PCC should also be comfortable stepping in to assist Medical Assistants with back-office duties , including rooming patients, charting, and supporting procedures as needed .

Our culture values collaboration, continuous learning, and open communication . Team meetings are designed so that every staff member has a voice in how care and operations evolve .

Key Responsibilities

• Serve as a key administrative support partner to the physician and medical assistant

• Coordinate communication between patients, physicians, hospitals, and external providers

• Handle prior authorizations and urgent/stat requests first thing each morning

• Monitor and respond to physician communications via internal messaging and texting platforms

• Manage scheduling requests from outside physicians and providers

• Reach out to patients for follow-up coordination and scheduling

• Track and manage tasks using internal task management applications

• Maintain detailed notes and documentation to ensure seamless coordination

• Compose professional emails to communicate effectively with physicians, staff, vendors, and patients

• Assist with clinic workflow and support MA team members when needed, including rooming, charting, and procedural support

• Utilize electronic medical records (EMRs) and other clinic technologies efficiently to support daily operations

What We're Looking For

We are seeking a professional who demonstrates:

• A strong commitment to exceptional patient service and experience

• A warm, approachable, and engaging interpersonal style that fosters positive relationships

• Excellent communication and active listening skills

• Strong organizational abilities with the capacity to effectively manage multiple priorities

• Confidence and professionalism when communicating with physicians, hospitals, vendors, and patients

• A proactive mindset with a genuine desire to learn, grow, and contribute beyond core responsibilities

• Comfort assisting with back-office clinical duties alongside Medical Assistants

• Ability and confidence in composing professional emails

Additionally, candidates should possess:

• Comfort working in an environment where tasks and requests come from multiple directions

• The ability to adapt quickly in a dynamic clinical setting

• Familiarity with electronic medical records (EMRs) and other healthcare technologies

• Prior authorization experience preferred

• Medical office or healthcare front-office experience strongly preferred

Licenses or certifications are not required for this role; however, any relevant healthcare certifications or credentials are considered a plus.

Schedule

Part-Time:

• 3 days per week

• 8:30 AM - 1:30 PM

• Flexible days

Future Opportunity:

• Position is expected to transition to full-time in July as the clinic continues to grow.

Compensation & Benefits

• $30 - $35 per hour

• 3 weeks PTO

• Medical benefits available after 90 days

• 401(k) with 3% employer match

Why Join Us?

You'll be joining a team that values teamwork, communication, and professional growth . Our environment encourages learning and collaboration, giving staff the opportunity to contribute ideas, develop new skills, and grow with the organization .

If you enjoy helping people, staying organized, and being part of a supportive medical team , we would love to hear from you.

Pay Details: $30.00 to $35.00 per hour

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.