Job Details

Overview

Join our team as a Mail and Office Services Representative! In this vital role, you'll ensure efficient handling and dispatching of all mail, packages, and interoffice correspondence. You'll also assist with copy center activities, provide reception services, and support other tasks as needed, all while working under general supervision.

Key Responsibilities

Customer Service

• Deliver outstanding customer service by responding to inquiries and proactively resolving issues to enhance satisfaction.

Mail/Packages/Pouches

• Efficiently receive, sort, and deliver incoming mail and packages, ensuring timely distribution across designated floors.
• Prepare and dispatch outgoing mail and packages in compliance with postal regulations, including weighing, wrapping, and affixing postage.
• Coordinate special inter-office pouch deliveries to client affiliates and handle outgoing items with care to meet deadlines.
• Maintain logs for incoming and outgoing items, ensuring accuracy and completeness.

Supplies/Copying/Faxing/Administration

• Manage inventory of supplies, distribute items as requested, and maintain an organized supply area.
• Estimate time for medium photocopy jobs, check for quality, and deliver completed copies as requested.
• Perform minor maintenance on photocopy machines and efficiently operate facsimile machines, maintaining logs of all transactions.
• Prepare monthly reports to assess productivity and billing charges.
• Assist with various administrative tasks, from copying to faxing.

Additional Duties

• Support the Site Manager with various tasks, such as setting up kitchen areas, moving supplies, and preparing outgoing shipments.
• Stay updated on new office automation technologies and adapt to changes as needed.
• Carry out any other tasks assigned by management.

Qualifications

• High school diploma or equivalent.
• 0-1 year of experience in a mailroom or office setting.
• Basic understanding of shipping procedures and some computer skills are preferred.
• Ability to use various office equipment including fax machines, scanners, and photocopiers.
• Exemplary customer service skills and a professional demeanor are essential.
• Willingness to work overtime and meet deadlines as necessary.

Physical Demands and Working Conditions

• Ability to engage in activities such as twisting, bending, lifting, and standing for extended periods.
• Lift up to 20 lbs regularly and occasionally lift up to 50 lbs.
• Frequent use of hand and foot controls and the ability to climb stairs occasionally.

What We Offer

• Competitive pay and benefits.
• Comprehensive training programs that facilitate career advancement.
• A commitment to a positive work environment.
• Employee discounts on various entertainment, products, and services.

Job Location: US-CA-SAN FRANCISCO

We are an equal opportunity employer and value diversity in our workforce.