Job Details

Fulfillment Associate

Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco's Mission District. We make chocolate from only two ingredients, cocoa beans, and cane sugar, and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment our beans. Our business is built upon trust and partnership, and now we're looking for a Fulfillment Associate to support the fulfillment team.

The Fulfillment Associate is responsible for processing, picking, packing, and preparing orders for shipment while maintaining organized inventory and workspaces. This role supports daily fulfillment warehouse operations and ensures orders are fulfilled accurately and efficiently for online, wholesale, pickup, and internal needs. As part of a small, collaborative team, this role requires flexibility and a proactive approach to supporting various operational tasks.

There is no such thing as a typical day, but your mornings might start by greeting the team before setting up your station for the busy day ahead. Once you have checked in with the team, you print out a list of the online orders from yesterday and begin neatly packing up bars of chocolate and printing personal gift notes to customers. In your meeting with the team, you brainstorm alternative packaging methods, since the current brown paper is clunky and could be improved for the customer experience. As the meeting wraps up, you receive an email from the warehouse team -- there has been a delay in some of the products scheduled to arrive today, and as a result, some items will not be ready to ship until the following day. You will need to strategize which orders to prioritize in addition to alerting Guest Care so that they can begin the recovery process with the customer. Before you leave, you organize yourself for the next day, tidy the area, return your supplies to their labeled home, and clear the tables of odds and ends. This full-time (32-40 hours/week) position starts at $24/hour.

You love a clean and organized workspace. When Fulfillment Supplies show up, you methodically consolidate boxes and rearrange the space to designate a destination proactively. When you notice the backstock of shipping boxes is looking a little low, you communicate the need to order new supplies. Every day you enter a zen state of mind while packaging orders for customers and double-checking the contents. You imagine the customer opening that box and you are always mindful to pack it in a way that doesn't involve broken chocolate or a bent Gift Note. Throughout the day, you regularly update others about potential setbacks and ask for help when needed, proactively solving problems saves everyone a headache. When your methodical process of filling orders is interrupted by delivery, or you have to drop everything to help move in a new melanger, you pick up your work as you left it and take pride in finishing the day with every order fulfilled.

Responsibilities

• Process, batch, and print orders for daily fulfillment. Pick, pack, and prepare customer orders for shipping accurately and efficiently with an eye for detail.
• Monitor and maintain inventory levels of shipping supplies and assist with ordering when inventory is low.
• Maintain an organized and clean workspacechocolate can get messy, so cleanliness and organization are essential. Assist with moving recycling materials to designated Recology containers.
• Maintain positive and professional relationships with external delivery drivers and carriers. Respond to the doorbell and coordinate incoming and outgoing deliveries when needed. Interact with carriers (UPS, FedEx, USPS, DHL) to support shipping operations.
• Communicate effectively with team members and collaborate across multiple departments.
• When needed, support Fulfillment and shipping operations by receiving, inspecting, storing, and organizing incoming goods and supplies; maintaining clean and well-stocked packing and storage areas; safely palletizing and staging outgoing customer orders for carrier pickup using pallet jacks and related equipment; and keeping the loading dock clear and organized for efficient pickups and deliveries.
• Follow all safety procedures and warehouse best practices.
• Other tasks as necessary - as a lean team, we often wear multiple hats and help wherever needed to keep operations running smoothly.

Requirements

• Available Monday-Thursday from 8:30am-5pm and Fridays as needed.
• Positive, helpful attitude with excellent attention to detail. Willing to accommodate last-minute requests. Excellent attention to detail and a mind for keeping spaces organized.
• Able to work independently, prioritize work to meet deadlines, and help the team achieve department goals.
• Comfortable helping train and support other team members, including seasonal staff.
• Physically able to be on your feet for long periods of time and repeatedly lift up to 50 lbs.
• Comfortable using Google Products (Drive, GMail, Docs)
• Authorized to work in the U.S.

We are proud to offer a variety of benefits and perks that our team members enjoy. All team members receive paid time off for vacation and sick time. We also offer an industry-leading subsidy on medical, dental, and vision insurance through Kaiser, Blue Shield, and the Guardian. We offer a 30% discount on all Dandelion products, a $150 annual Dandelion Chocolate gift card, chocolate and pastry tasting opportunities, free beverages and snacks, FSA benefits, commuter benefits, professional development training, safety shoe reimbursement for qualifying positions, CPR training, safety training, and trips to origin.

Dandelion is growing, and we are invested in employees who take ownership over their roles and are interested in contributing in a bigger way with us. You will stand out from the crowd if your resume is accompanied by a cover letter with a few sentences about your most memorable food experience. We look forward to hearing from you!