Job Details

As Director, Food & Beverage, your leadership and vision will ensure outstanding operating results through exciting menu offerings and promotions, an engaged team and consistent guest satisfaction.

What you will be doing:

• Inspire and drive innovative experiences and activations, menus and concepts, creating a destination of choice for both Hotel and external guest
• Participate as a Senior Leader in hotel wide strategic decision
• Lead and manage the day-to-day operations of the Food & Beverage Division ensuring all luxury service standards are followed
• Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profit
• Lead and support all Food & Beverage departments in the achievement of their financial and operational target
• Prepare annual budgets and administer in a fiscally responsible manner
• Implement effective control of food, beverage, labor and operating expenses throughout the F&B division
• Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
• Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service a
• swell as increase volumes and profit
• Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth
• Work closely with local, state and governmental organizations in maintaining the highest standards of hygiene, sanitation and cleanliness in food and beverage areas
• Handle all guest complaints in the food and beverage division
• Monitor all F&B prices, establish benchmarks, analyze sales mix, and ensure optimal pricing strategy to drive profitability
• Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment
• Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
• Oversee the selection, training and development of all Heartists to ensure timely recruitment and career growth
• Develop a high performing F&B Leadership Team and be invested in their growth
• Conduct daily F&B Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve
• Maintains a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
• Follow department policies, procedures and service standard
• Follow all safety policies
• Other duties as assigned

Qualifications

• Previous Food & Beverage experience in a senior leadership role required
• Minimum 5-7 years progressive experience in managing high volume F&B operations in a luxury hotel gained from working in global key cities
• Experience in a Forbes 5* environment preferred but not essential
• Experience in a union environment preferred
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work a flexible schedule that meets business demands, including mornings, evenings, weekends, overtime shifts, and holidays
• Ability to work effectively with programs including Microsoft Office, Open Table - Guest Centre, Avero Slingshot, Opera, Silverware and Revina
• Excellent communication and organizational skills
• Entrepreneurial mindset with strong interpersonal and problem-solving abilities