Job Details

Inventory Technician

Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.

Scope:

Works on complex assignments requiring a high degree of initiative

Requires minimal oversight and is proactive. May act as a team leader.

Your Roles and Responsibilities:

Handle inventory and asset management, conference room preventative maintenance, and e-recycling

Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

Deploy and recover laptop and desktop images

Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

Utilize Inventory Data management software to maintain inventory accuracy and workflow

Contribute to large scale global projects as needed

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

High school diploma or general education degree (GED) and 5+ years' related experience and/or training; or equivalent combination of education and experience

Excellent written and verbal communications skills

Ability to work in a large team with minimal supervision

Capable of providing an outstanding user experience

Knowledge of Inventory and IT

Ability to excel in a fast paced work environment

Ability to make sound decisions when faced with competing priorities

Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications:

Past business operations experience

Some customer experience background or familiarity

Physical Demand & Work Environment:

Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must have the ability to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

$19.22 - $30.35 USD (Hourly)

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

Dental provided through UHC

Nationwide Vision provided by UHC

Flexible Spending Account for Health & Dependent Care

Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Corporate Wellness Program provided by Goomi Group

Employee Assistance Program

Wellness Days

401k Plan

Basic and Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Tuition Reimbursement (available 6 months after start date, capped)

Paid Time Off (accrued and prorated, maximum of 120 hours annually)

Paid Holidays

Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law