Job Details

Program Supervisor

Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.

POSITION OVERVIEW:

The Developmental Department Supervisor is responsible for the coordination of services offered to assigned consumers with developmental disabilities and their families in accordance with the contract between Regional Center of the East Bay (RCEB) and La Familia Counseling Service. The supervisor will work in collaboration with the program Director.

This role will uphold and champion the agency's mission, vision, and values and contribute to a collaborative and inclusive work culture.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• DD Supervisor will continue with the responsibility of current case load and current duties he/she has as a Case Manager.
• Supports Program Director in supervise and administrative tasks, including aiding in completing monthly reports, participating in chart reviews, and overseeing other projects and tasks as assigned.
• Provide supervision, support and guidance to other staff within the DD program, including: clarifying program procedures, aiding in onboarding of new staff members, and referral to take questions to supervisor(s) as appropriate, as well as other areas as assigned.
• Perform regular assessments of clients' needs in the following areas: RCEB services, generic services, housing, daily activities, counseling, coordination of other care, securing and managing entitlements such as SSI, budgeting, and other related areas.
• Attend weekly staff meetings, didactic seminars, and case conferences.
• When necessary, conduct home visits and attend appointments with clients.
• Maintain timely documentation for RCEB services as required by funding sources.
• Regularly review files and monitor activities of clients with follow-up contact in-person or via phone.
• Facilitate the planning process and develops Individual Program Plan (IPP), oversee, evaluate and monitor the implementation of IPP objectives
• Evaluate needs that can only be met through RCEB funded purchase of services
• Advocate on behalf of consumers to have full access to services granted under the law
• Assist consumers and their families to obtain essential diagnosis and evaluations.
• Keep and secure consumers' records
• Maintain in a timely manner all contacts and documentation required by law, regulations and policies
• Implement RCEB policies and procedures
• Maintain a full caseload of clients. Most clients will be adults who have a serious and pervasive mental illness.
• Keep Program Director informed of case load status and unmet needs in the Community
• Perform other responsibilities as assigned by the Program Director.
• Maintain strict confidentiality regarding Client and Agency information.

Staff Supervision:

• Provide day-to-day supervision, guidance, and support to assigned staff.
• Set clear expectations, delegate tasks effectively, and monitor staff performance.
• Foster a positive, respectful, and inclusive work environment aligned with organizational values.
• Conduct regular team meetings, check-ins, and coaching sessions.
• Address performance concerns promptly, documenting and escalating issues when necessary.
• Support professional development by identifying training needs and opportunities for growth.

Contract Management:

• Serve as a liaison with funders regarding programmatic and operational issues.
• Attend all funder-required meetings, events, and trainings.
• Ensure delivery of program elements in compliance with contract language.
• Submit all required documents and reports by the deadlines.
• Collaborate with La Familia Administration and the Supervisor to ensure accurate and appropriate contract expenditures.

Program & Coverage Responsibilities:

• Ensure program operations continue without interruption by providing coverage for essential duties when positions are vacant.
• Temporarily fill in unstaffed roles until the position is filled.
• Prioritize workload and allocate resources to maintain service delivery during staffing gaps.
• Communicate staffing needs and operational impacts to leadership promptly.

Timekeeping & Attendance Responsibilities:

• Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures.
• Ensure staff complies with established work schedules, attendance, and punctuality requirements.
• Monitor and approve employee timecards, including daily clock-in/out, breaks, overtime, and leave.
• Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy.
• Submit approvals on time to support accurate payroll processing.
• Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll.
• Enforce organizational policies, procedures, and compliance with applicable labor laws.

Other:

• Other relevant duties as assigned by Director
• Attend trainings and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for the responsible function areas.
• Leads and collaborates on projects supporting Agency objectives.

CORE COMPETENCIES:

Leading the self:

• Demonstrates ethics and integrity
• Displays drive and purpose
• Manages self and adapts to change
• Exhibiting leadership stature
• Practice self-awareness and continuous learning

Leading others:

• Communicates effectively
• Supports the professional development of staff
• Builds and maintains relationships
• Promotes effective teamwork

Leading the organization:

• Manages change
• Problem solves effectively
• Navigates organizational dynamics
• Develops and executes strategy
• Managing politics and influencing others
• Enhances organizational knowledge and skills

INCLUSION, RESPECT, AND COLLABORATION:

• Exhibit inspirational leadership by being highly responsive, leading a team to resolve immediate issues while strategically and inclusively addressing root causes.
• Develop staff by providing support to allow them to flourish in their roles, and promote a culture where everyone is valued and included, fostering a sense of belonging in an environment where employees can reach their full potential.
• Practice cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
• Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.
• Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.