Job Details

Scheduling Coordinator

At Wu Orthodontics, we are looking for an exceptional scheduling coordinator as a key person in carrying out our mission, the scheduling coordinator is responsible for ensuring all daily schedules run smoothly to create an exceptional experience for all patients, fostering a relationship of trust and loyalty. We are looking for a friendly, energetic, happy person that likes to deliver exceptional experiences and exceed expectations.

Summary of Essential Job Functions:

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Help patients schedule appointments and resolve their questions via phone, text, or email.
• Welcome patients and check them in for their appointments
• Collect payments made at the front desk
• Keep the office tidied; the coffee bar stocked, paper forms stored, etc.
• Scan and file mail and other crucial documents
• Other administrative tasks as assigned
• Help in providing an exceptional experience for every patient on every visit

Position Requirements:

• Exceptional customer services skills.
• Friendly and welcoming phone voice.
• Experience multi-tasking in a busy environment while paying attention to details and seeing tasks through to the end.
• Ability to educate and influence patients.
• Excellent verbal and written communication skills and the ability to make decisions independently.
• Independent problem solver.
• Ability to type fast and accurately.
• Strong team-player.
• Knowledge of Microsoft Office business applications
• High school diploma or general education degree (GED)

Experience in Dental / Orthodontics is highly encouraged but not required.

Compensation: $25.00 to $30.00 per hour.

*Travel to our Redwood City Location once a week.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.