Job Details

Pivotal Partners have been introduced to a $200M series A GenAI company and now hiring their founding Account Manager in the Bay Area.

Come in and work with some of our largest customers: Mongo, Palantir, Apple, Snowflake.

Account Manager - Bay Area

We are seeking a customer-focused Account Manager responsible for managing and growing a portfolio of existing customers. This role owns the full post-sale commercial relationship, including renewals, retention, and expansion. The Account Manager will work closely with customers to ensure they realise value from the product while identifying opportunities to grow the account over time.

Key Responsibilities

Customer Relationships

• Act as the main point of contact for a portfolio of existing customers.
• Build strong relationships with key stakeholders and decision-makers.
• Maintain regular communication to understand customer goals, challenges, and needs.

Renewals

• Own and manage the full customer renewal process.
• Engage customers ahead of renewal dates to ensure successful contract renewals.
• Identify churn risks early and work with internal teams to resolve issues.

Account Growth

• Identify and drive expansion opportunities such as upsells and cross-sells.
• Support customers in increasing adoption and getting more value from the product.
• Develop account plans to support long-term customer growth.

Customer Value

• Ensure customers achieve value from the product.
• Work closely with Customer Success, Support, and Product teams to improve the customer experience.
• Monitor account health and engagement to identify risks and opportunities.

Forecasting

• Maintain accurate records of renewals and opportunities in CRM.
• Track renewal pipeline, expansion opportunities, and key account metrics.

Qualifications

• 3+ years of experience in Account Management, Customer Success, or a related customer-facing role
• MUST HAVE: experience working in a developer tooling / DevOps company, with a strong understanding of selling to and working closely with engineering teams.
• Experience owning customer renewals and managing contract lifecycles
• Demonstrated ability to retain and grow customer accounts
• Strong relationship management and communication skills
• Ability to identify commercial opportunities while maintaining a customer-first mindset
• Experience working with CRM platforms (e.g., Salesforce, HubSpot) preferred
• Strong organisational and forecasting skills