Job Details

IT Support Specialist

Position Type: Contract (6 months)

Work Schedule: Monday Friday; 8am 5pm

Job Responsibilities:

• Be first level of IT support for business users across multiple sites.
• Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions.
• Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
• Open service requests and manage warranty repairs with hardware vendors.
• Manage new user request processes including configuration, setup, inventory, and testing of new user computers prior to delivery.
• Retire old IT assets including record keeping and appropriate asset disposal.
• Follow-up on equipment delivered to other sites and assure equipment was received and set up properly.
• Monthly server patching
• Purchase request ordering
• Intranet maintenance and changes
• Creation and maintenance of AODocs libraries
• Contacting vendors for different licensed software issues
• Leading or working on random projects (usually from ALAM)
• Creation and removal of user accounts and meeting weekly with recruiting to make sure we are on the same page with new hire dates
• Troubleshooting the random tasks and questions I get daily.

Requirements:

• Associate or Bachelor's degree in Information Technology, or related certifications with 3+ year(s) of experience in a similar role
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
• Participation in training sessions, presentations, and meetings
• Ability to lift up to 50 lbs.
• May require work in manufacturing facilities wearing protective clothing
• Knowledgeable of TCP/IP, DHCP, DNS, VPN, and network fundamentals.
• Technical understanding and knowledge of Windows operating systems and Google applications, specifically Windows 7 and Windows 10
• Excellent interpersonal skills and ability to work effectively with others
• Demonstrated customer service and support skills
• Resourceful, customer focused, team player
• Positive, winning attitude
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
• Participation in training sessions, presentations, and meetings
• Travel required for the purpose of meeting with remote clients or providing support at off-site locations. Valid driver's license is necessary.
• Ability to lift up to 50 lbs.
• May require work in manufacturing facilities wearing protective clothing

Pay Range: The pay range for this position is $25 - $32 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.

Benefits:

• Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
• Continuous Employment Development and Learning
• Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
• 401K
• Healthcare & Healthcare Group Medical Coverage
• Dental Insurance Coverage
• Vision Insurance Coverage
• Basic Life Insurance & AD&D
• Long Term Disability
• Voluntary Short-Term Disability
• Access to Health Joy
• GAP Medical Coverage
• Direct Deposit
• Health Savings and Flexible Spending Accounts

Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.