Job Details
Care Coordinator - SF Outpatient Services
2026-03-12 HealthRIGHT 360 San Francisco,CA
Description:
This is a union eligible position.
JOB SUMMARY
HealthRIGHT 360, a family of programs, is located across 13 different counties in California. HealthRIGHT
360 provides an array of medical and behavioral health services to some of the most marginalized
populations, ranging from primary care, mental health services, detox, substance use disorder treatment
in both residential and outpatient settings, and transitional services for the criminal justice population.
The Outpatient Program is specifically designed for people who struggle with substance use disorders,
mental health issues or co-occurring disorders. The Outpatient Program works with high-risk populations
from a variety of backgrounds. Our programs are open and welcoming to adult participants, of any gender
identity. We accept the majority of participants who seek Outpatient treatment, including walk-in's,
referrals from other agencies and step-down transitional clients from residential treatment programs.
The Care Coordinator I is an integral part of an interdisciplinary team that supports our clients through
assessment of their needs and strengths in support of their health and recovery. Care Coordinator I will
perform counseling in individual and group setting, facilitate group sessions including process groups,
psychoeducational groups, relapse prevention, deliver curricula in accordance with program specific
requirements and case management, and assist clients in navigating systems of care while providing a
supportive treatment environment.
KEY RESPONSIBILITIES
• Actively participate in scheduling and conducting initial assessments and intakes and embody the
welcoming and engagement philosophy of the program.
• Must meet service delivery goal of 60%.
• Provide individual and group counseling to program clients.
• Facilitate group sessions including process groups, psychoeducational groups, relapse prevention,
12 steps, and other topics relevant to the process of recovery (e.g., health issues).
• Work with clients to develop individualized service/treatment plans with measurable goals and
objectives.
• Conduct regular follow up to ensure clients' adherence to treatment plan.
• Provide case management services according to client's psychosocial needs in such areas as
housing, employment, legal issues, health issues, etc.
• Assist in planning and implementing drug-free recreational activities and events for clients and
their families.
• Actively participate in clinical supervision, case conferences, and treatment team reviews of client
progress.
• Assist in community outreach and referrals (warm hand-offs) and client follow-ups.
• Attend in-service training, community forums, and education sessions.
• Establish community relations and linkages with other service providers and community services.
• Perform crisis intervention and communicate with treatment team as unforeseen situations arise.
• Maintain confidential client records and prepare client progress reports and other required
documentation in a timely manner.
• Accurately enter data in various electronic systems for all clients in accordance with guidelines
established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
• Attend training and meetings as needed and as required.
• Assist with onboarding of new hires and training or mentoring of new and existing employees,
interns, or ambassadors.
Individual Treatment Responsibilities:
• May be required to carry a caseload of clients and facilitate weekly individual counseling sessions
with each caseload participant.
• Provides learning experience opportunities and offers clinical support to assist clients in meeting
their treatment goals.
• Proactively links clients to both internal and external resources based on their treatment needs
and follows up on the progress/status.
Treatment Setting Responsibilities:
• Facilitates group counseling sessions, community meetings and teaches classes on various
treatment-related topics.
• Performs crisis intervention and communicates with treatment team as unforeseen situations
arise.
• Documents any client updates and incidents in the facility log daily.
• As needed, accompanies clients to offsite appointments related to their treatment.
• Attends required trainings and meetings related to their position. Plans and facilitates client
celebrations and special events.
• May work weekends and evenings as needed.
Documentation Responsibilities:
• Collaborates with each caseload client and other available internal and external resources to
develop/maintain treatment plans, transition plans, progress notes, weekly treatment
summaries, and appropriate updates in support of the health and recovery needs of the client.
• Properly documents all aspects of treatment including services and treatment planning in
accordance with HIPPA and Drug Medi-Cal billing compliance requirements.
• This includes completing all consent forms, authorizations to release information, individual and
group counseling sessions, discharge paperwork/process, and required assessments in timely
manner.
• Also, maintains accurate records by data entering documentation into various electronic systems
for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy
internal and external evaluating requirements.
And perform other duties as assigned.
QUALIFICATIONS
Education, Certification, Licensure
• High school diploma or equivalent required. Bachelor's degree in health and human services,
social work, psychology, or another related field preferred.
• Must be registered as an Alcohol and Other Drug Counselor or as an SUD Counselor with CA
approved certifying agency (CCAPP, CADTP, or CAADE).
• Current First Aid and CPR certification or ability to obtain within 30 days of hire.
• Possess a valid CA driver's license.
Experience
• Preferably 1 year of counseling experience with individuals suffering from substance abuse.
We will consider for employment qualified applicants with arrest and conviction records.
HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. Our Outpatient services specialize in treatment mental health and substance use disorders with treatment and skills groups, as well as community resources.
Outpatient programs provide trauma-informed care aimed at reducing the harmful impacts of substance use. Participants and their counselors work collaboratively to design an integrated, individualized, strengths-based treatment experience geared towards addressing each client's specific needs and goals. Outpatient programs provide Individual and group therapy, individualized case management, treatment planning, drug and alcohol counseling, crisis intervention, and connection to social support services.
Benefits and perks:
- HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
- Employees qualify for public loan forgiveness programs
- Training and professional development opportunities
- Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.
This is a union eligible position.
JOB SUMMARY
HealthRIGHT 360, a family of programs, is located across 13 different counties in California. HealthRIGHT
360 provides an array of medical and behavioral health services to some of the most marginalized
populations, ranging from primary care, mental health services, detox, substance use disorder treatment
in both residential and outpatient settings, and transitional services for the criminal justice population.
The Outpatient Program is specifically designed for people who struggle with substance use disorders,
mental health issues or co-occurring disorders. The Outpatient Program works with high-risk populations
from a variety of backgrounds. Our programs are open and welcoming to adult participants, of any gender
identity. We accept the majority of participants who seek Outpatient treatment, including walk-in's,
referrals from other agencies and step-down transitional clients from residential treatment programs.
The Care Coordinator I is an integral part of an interdisciplinary team that supports our clients through
assessment of their needs and strengths in support of their health and recovery. Care Coordinator I will
perform counseling in individual and group setting, facilitate group sessions including process groups,
psychoeducational groups, relapse prevention, deliver curricula in accordance with program specific
requirements and case management, and assist clients in navigating systems of care while providing a
supportive treatment environment.
KEY RESPONSIBILITIES
• Actively participate in scheduling and conducting initial assessments and intakes and embody the
welcoming and engagement philosophy of the program.
• Must meet service delivery goal of 60%.
• Provide individual and group counseling to program clients.
• Facilitate group sessions including process groups, psychoeducational groups, relapse prevention,
12 steps, and other topics relevant to the process of recovery (e.g., health issues).
• Work with clients to develop individualized service/treatment plans with measurable goals and
objectives.
• Conduct regular follow up to ensure clients' adherence to treatment plan.
• Provide case management services according to client's psychosocial needs in such areas as
housing, employment, legal issues, health issues, etc.
• Assist in planning and implementing drug-free recreational activities and events for clients and
their families.
• Actively participate in clinical supervision, case conferences, and treatment team reviews of client
progress.
• Assist in community outreach and referrals (warm hand-offs) and client follow-ups.
• Attend in-service training, community forums, and education sessions.
• Establish community relations and linkages with other service providers and community services.
• Perform crisis intervention and communicate with treatment team as unforeseen situations arise.
• Maintain confidential client records and prepare client progress reports and other required
documentation in a timely manner.
• Accurately enter data in various electronic systems for all clients in accordance with guidelines
established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
• Attend training and meetings as needed and as required.
• Assist with onboarding of new hires and training or mentoring of new and existing employees,
interns, or ambassadors.
Individual Treatment Responsibilities:
• May be required to carry a caseload of clients and facilitate weekly individual counseling sessions
with each caseload participant.
• Provides learning experience opportunities and offers clinical support to assist clients in meeting
their treatment goals.
• Proactively links clients to both internal and external resources based on their treatment needs
and follows up on the progress/status.
Treatment Setting Responsibilities:
• Facilitates group counseling sessions, community meetings and teaches classes on various
treatment-related topics.
• Performs crisis intervention and communicates with treatment team as unforeseen situations
arise.
• Documents any client updates and incidents in the facility log daily.
• As needed, accompanies clients to offsite appointments related to their treatment.
• Attends required trainings and meetings related to their position. Plans and facilitates client
celebrations and special events.
• May work weekends and evenings as needed.
Documentation Responsibilities:
• Collaborates with each caseload client and other available internal and external resources to
develop/maintain treatment plans, transition plans, progress notes, weekly treatment
summaries, and appropriate updates in support of the health and recovery needs of the client.
• Properly documents all aspects of treatment including services and treatment planning in
accordance with HIPPA and Drug Medi-Cal billing compliance requirements.
• This includes completing all consent forms, authorizations to release information, individual and
group counseling sessions, discharge paperwork/process, and required assessments in timely
manner.
• Also, maintains accurate records by data entering documentation into various electronic systems
for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy
internal and external evaluating requirements.
And perform other duties as assigned.
QUALIFICATIONS
Education, Certification, Licensure
• High school diploma or equivalent required. Bachelor's degree in health and human services,
social work, psychology, or another related field preferred.
• Must be registered as an Alcohol and Other Drug Counselor or as an SUD Counselor with CA
approved certifying agency (CCAPP, CADTP, or CAADE).
• Current First Aid and CPR certification or ability to obtain within 30 days of hire.
• Possess a valid CA driver's license.
Experience
• Preferably 1 year of counseling experience with individuals suffering from substance abuse.
We will consider for employment qualified applicants with arrest and conviction records.