Job Details

Job Description
Our client, a leader in biotechnology and diagnostics, is looking for a Customer Service Specialist I based out of South San Francisco, CA. If you are interested to discuss further, please review the details below.

The Opportunity

In this role, you will serve as a key technical and customer-facing expert, supporting complex customer needs and ensuring high service quality. You will play an important part in driving customer satisfaction and improving service operations.

Key Responsibilities:

• Handle complex customer inquiries and escalations
• Provide expert-level support in customer interactions
• Train and mentor customer service associates
• Analyze customer feedback to identify service improvements
• Ensure high levels of customer satisfaction and service excellence

• 0-5 years of relevant experience
• Strong problem-solving and analytical skills
• Excellent verbal and written communication abilities
• Ability to manage customer complaints and resolve issues efficiently

• Hybrid
• Fully on-site for the first eight weeks (training period)
• After training: Two days remote and three days on-site
• On-site anchor days: Tuesday through Thursday

• Between 6:00 AM and 5:00 PM (8-hour shift within this window)
• Training period (first eight weeks): 7:30 AM - 4:00 PM