Job Details
Customer Service Associate
2026-03-12 Homewise Appliance Hayward,CA
Description:
This role is based in a corporate office environment and is primarily desk-based. Requires regular computer and phone use, extended sitting, office mobility, and occasional lifting up to 15 lbs. Fast-paced setting with high customer interaction volume.
Equal Employment Opportunity
We are an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected status.
Additional Info
Customer Service Associate
Pay: $23.00 per hour | Job Type: Full-Time | Department: Customer Service | Location: PDC Corporate Office
Be a Key Player in Delivering Exceptional Customer Support
We are seeking a Customer Service Associate to support our growing Customer Service team. This role is ideal for a detail-oriented professional who enjoys resolving complex customer issues, collaborating across departments, and delivering high-quality service in a fast-paced environment. This position reports to the Customer Service Manager and Director of Customer Service.
Customer Support & Escalations
- Handle escalated inquiries via phone, email, web requests, and internal systems.
- Process refunds, returns, exchanges, and warranty claims per company policy.
- Investigate and resolve complex concerns, escalating when necessary.
- Maintain accurate documentation of customer interactions and orders.
- Manage NetSuite tickets and service requests for timely resolution.
- Coordinate with Sales, Logistics, and Store teams to resolve issues.
- Review orders, service requests, and RMAs for accuracy.
- Support reporting and follow-ups to ensure customer satisfaction.
- Share best practices and contribute to process improvements.
- Participate in ongoing systems and product training.
- Follow company policies, safety guidelines, and confidentiality standards.
- High school diploma required; college coursework preferred.
- 2+ years of customer service experience (retail/appliance experience a plus).
- Strong communication, problem-solving, and organizational skills.
- Experience with CRM systems such as Zendesk or NetSuite.
- Ability to manage escalated situations professionally.
- Detail-oriented with strong multitasking skills.
- $23.00 per hour
- Medical, Dental, and Vision Insurance
- Paid Time Off and company holidays
- 401(k) retirement plan
- Employee Discounts
This role is based in a corporate office environment and is primarily desk-based. Requires regular computer and phone use, extended sitting, office mobility, and occasional lifting up to 15 lbs. Fast-paced setting with high customer interaction volume.
Equal Employment Opportunity
We are an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected status.
Additional Info
- Expected Hours: 40 per week
- Job Type: Full-time
- Work Location: In person