Job Details

Description & Requirements

Join Maximus as a passionate and compassionate Bilingual Customer Service Agent, dedicated to helping individuals through the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. In this fully remote position, you will be the first point of contact for applicants, providing essential guidance and support. If you are eager to help others and possess strong computer skills, we invite you to apply!

This position is remote, and the anticipated start date is February 18, 2026.

Why Maximus?

• Starting pay: $18.00/hour
• Flexible Work/Life Balance Support
• Attractive Compensation with Performance Bonuses
• Comprehensive Insurance Options including Medical, Dental, Vision, and Life Insurance
• 401K Retirement Savings Plan with company matching
• Generous Paid Time Off Package including holidays and extended sick leave
• Access to Holistic Wellness Resources through our Employee Assistance Program (EAP)
• Recognition Platform to celebrate employee contributions
• Tuition Reimbursement to support your education
• Exclusive Employee Perks and Discounts
• Maximus Wellness Program with various resources
• Opportunities for Professional Development through training programs and workshops

Essential Duties and Responsibilities:

• Provide accurate and objective answers to complex inquiries regarding eligibility guidelines and policies.
• Effectively manage inbound and outbound communications.
• Process necessary workflow documents for income, identity, and eligibility verification.
• Utilize knowledge of new policies and procedures to assist clients.
• Guide applicants through the Medicaid, SNAP, and TANF application processes with clear explanations.
• Deliver precise information regarding eligibility criteria.
• Maintain exceptional customer service by addressing client concerns professionally.
• Document interactions and applications using multiple eligibility processing systems.
• Uphold a high standard of confidentiality throughout all client interactions.

Minimum Requirements:

• High school diploma or GED required; 1+ years of relevant experience or equivalent education.
• Fluency in English and Spanish is essential.
• Experience in a high-volume call center preferred.
• Familiarity with Medicaid, SNAP, or TANF is advantageous.
• Proficient computer skills, including call center software, Microsoft Office, and CRM tools.
• Able to work independently in a remote setting.
• Excellent verbal and written communication skills.
• Empathy and sensitivity towards vulnerable populations are highly valued.
• Must be available to start on February 18th, 2026.
• Willingness to work as a limited-service employee.
• Availability for a mandatory 6-week training program with no absences, from 8:00 am to 4:30 pm EST, Monday to Friday.
• Must be able to work full-time during operational hours (8:00 am - 7:30 pm EST Monday-Friday, and 9:00 am - 12:00 pm EST Saturday).
• Preferred residence in the Eastern (EST) or Central (CST) time zones.

Home Office Requirements:

• Internet speed of 25mbps or higher is required.
• Wired connectivity via Wi-Fi or ethernet cable to the home router is necessary.
• Must currently reside in the Continental US.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.

Pay Transparency

Compensation is based on various factors including job location, education, training, experience, and expected work quality. The package includes health insurance, life and disability insurance, retirement savings plans, paid holidays, and paid time off.

Accommodations

Maximus provides reasonable accommodations to individuals needing assistance during any phase of the employment process. If you require support, please reach out.