Job Details

Build Your Future, Strengthen Communities - Grow with CIMS

Common Interest Management Services (CIMS) is one of the largest and fastest-growing HOA community management companies in the East Bay, and an Associa company. We are looking for a dynamic on-site, customer service/administrative representative to join our company full time in Castro Valley as we expand our presence in the Bay Area. The pay range is $21.63 to $25/hour

Why Work at CIMS?

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. We offer a comprehensive benefits package, including medical, dental, vision, a 401K plan, Vacation, sick and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

Learn More About CIMS:

How You'll Make An Impact

• Assist walk-in client requests, telephone calls and emails in a professional and courteous manner
• Provide general administrative support in the office and community such as mail processing, data entry, filing, and other tasks as assigned.
• Issue, track and follow-up on work orders for community maintenance and repairs.
• Track and manage architectural applications submitted by homeowners
• Perform site inspections and onsite vendor follow up
• Manage building key/gate remote distributions
• Research, compile and format information into database and spreadsheets.
• Prepare reports, bid documentation and other material.
• Compose and type routine correspondence to residents, service providers and other parties.
• Type, distribute, and track monthly violation letters which are copied, mailed and filed.
• Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters.

• This on-site position will provide full-time customer service and administrative support to an HOA Community in Castro Valley.
• The qualified individual will deal with both routine and complex issues daily to support the community.

• Excellent verbal and written communication (you may be asked to write a sample at your interview). Bilingual preferred
• Strong organization and multitasking abilities
• 2 - 3 years experience and proven abilities providing exceptional customer service
• Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients
• Strong computer proficiency (Microsoft Office including Word, Excel and Outlook)
• Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team
• Experience with an HOA management company, property management, real estate or escrow services is desired, but not required

• We are looking for a top-notch individual with an outstanding reputation for their work in the industry. The ideal candidate will have a great attitude towards customer service with at least two years of experience in customer service.