Job Details

Join Our Team as a Customer Service Representative II!

We are seeking dedicated individuals to provide exceptional customer service for a variety of inquiries and problems through multiple channels including telephone, email, web chats, and written correspondence. In this role, you will:

• Handle customer inquiries related to vaccine scheduling and kit distribution with professionalism and courtesy.
• Utilize a computerized system for tracking, information gathering, and troubleshooting.
• Maintain up-to-date knowledge of CDC public response procedures to ensure accurate information delivery.
• Document all customer interactions and appointments using CRM and relevant systems.
• Collaborate with team members and contribute to the improvement of service processes.
• Attend training sessions and meetings as necessary to stay informed about program updates.

Minimum Requirements:

• High School diploma or equivalent with at least 6 months of customer service experience.
• Strong communication skills in English, both written and verbal.
• Proficient in using MS Word and Outlook.
• Ability to work independently and as part of a team.
• Flexibility to work weekends, holidays, and alternate schedules as needed.

This position requires you to comply with remote working policies and maintain confidentiality. If you are passionate about providing excellent customer service and want to make a difference, we encourage you to apply!

Salary Range: $17.75 - $24.16

This position is part of Maximus, an equal opportunity employer committed to diversity. We welcome applicants from all backgrounds.