Job Details

Act as the primary technical escalation point for the O&M organization for issues beyond standard operating procedures Define clear handoff criteria, escalation thresholds, and response expectations between O&M and Service Engineering Lead, mentor, and scale a team of Service Engineers providing tier-2 and tier-3 technical support Own investigation and resolution of complex electrical, controls, software, thermal, and system-integration issues Translate field and O&M feedback into actionable requirements for Product, Systems, and R&D Engineering teams Drive improvements in system serviceability, reliability, and maintainability through design and process changes Own advanced service documentation including troubleshooting guides, decision trees, and service bulletins Develop technical training materials and support O&M team upskilling on new systems, upgrades, and known issues Desired Qualifications: Bachelors degree in Electrical Engineering, Mechanical Engineering, or a related tech...Service Engineer, Energy, Storage, Engineer, Product Engineer, Technical Support, Manufacturing, Technology