Job Details

Enable the Customer Center of Excellence (CoE): Lead the customer in building and nurturing their internal CoE. Train "Agent Champions" and empower the customer to independently iterate, govern, and scale their AI footprint. Data-Driven Governance & Telemetry: Monitor agent performance telemetry, success rates, and friction points to identify where agents are stalling. Use these data-driven insights to proactively recommend optimizations to the customers supply chain workflows. Ecosystem Orchestration: Guide the customers Agentic Enterprise journey. Coordinate seamlessly with Salesforce Account Executives, Professional Services, and Third-Party Consulting Partners/ S - Is to ensure a unified customer experience. Drive Deep Consumption: Proactively manage the roadmap for contracted licenses and consumption credits. Your success is measured by the customers ability to fully utilize their investment against high-impact processes. Value Realization & ROI: Define, track, and report on qu...Agent, Director, Customer Experience, Salesforce, Supply Chain, Business, Technology