Job Details

Required Skills & Experience

• 3-5+ years in IT in a customer facing role supporting various internal and external customers
• Strong customer service orientation Good analytical, troubleshooting and problem solving skills.
• Experience in a Tier 1/2 desktop support (handling imaging, repairs, account set up, patching, asset management, inventory, etc)
• In-depth knowledge of the Windows OS (server and client) and the desktop operating environment.
• Fundamental knowledge of networking concepts including troubleshooting network printers
• Good knowledge of infrastructure service management & diagnostic tools and processes
• Good knowledge of end-point security management tools and processes
• Willing to work 5 days onsite in Fremont CA (94538)

Nice to Have Skills & Experience

• Understanding of interrelations between IT components (software, OS, databases, network, servers, etc.)
• Experience working in a manufacturing production environment