Job Details

Serve as the primary point of contact for Salesforce operational and process questions across Sales, Marketing, Customer Experience, Legal, Product, and Finance, ensuring timely and structured resolution of requests Triage, investigate, and resolve Salesforce inquiries, identifying root causes of recurring issues and implementing scalable process improvements Define, document, and maintain standardized Salesforce workflows to reduce ambiguity and improve cross-functional efficiency Partner with Salesforce Developers to scope, test, and deploy system enhancements, ensuring work is tracked, validated through UAT, and released on schedule Maintain Salesforce data integrity by auditing data quality, refining data governance processes, and monitoring system updates that impact customer records Drive Salesforce adoption by improving user experience, building reports and dashboards, and maintaining clear system documentation Balance day-to-day support with strategic initiatives, managing mult...Systems Analyst, Salesforce Administrator, Analyst, Systems, Salesforce, Customer Experience, Technology