Job Details

What this Job Entails:

• Experience managing vendors.
• Experience with escalation management and resolution.
• Experience managing competing priorities and multiple complex workflows
• simultaneously.
• Serve as a primary point of contact for assigned vendors (or vendor workstreams), managing communication cadence and follow-ups.
• Coordinate onboarding/offboarding activities, documentation collection, and operational readiness for vendor teams.
• Track vendor deliverables, milestones, and dependencies; maintain action item logs and drive closure.
• Monitor adherence to contracts/SOWs, SLAs, and operational expectations; escalate gaps and risks appropriately.
• Partner with internal stakeholders (Ops, Finance/Procurement, Legal, Program/Project teams) to resolve vendor issues and align priorities.
• Support quarterly/monthly business reviews (QBR/MBR): agenda building, data prep, and post-meeting action tracking.
• Produce recurring operational reports (daily/weekly/monthly) using standardized templates.
• Define and maintain KPI dashboards/spreadsheets (e.g., volume, quality, turnaround time, backlog, cost, SLA performance, incident trends).
• Perform trend analysis and root-cause summaries; highlight drivers behind performance changes.
• Validate data accuracy, reconcile discrepancies across sources, and document assumptions/methodology.
• Build lightweight forecasts and capacity/throughput views when needed (e.g., demand vs. supply, staffing vs. volumes).
• Create clear, structured Google Slides decks for stakeholder updates, leadership readouts, and vendor review meetings.
• Translate complex data into story-driven narratives (insights, risks, decisions needed, next steps).
• Build charts/tables in Slides (or link from Sheets) and ensure visual consistency with team standards.
• Maintain a library of reusable decks and templates; ensure decks are version-controlled and meeting-ready.

Scope:

• Resolves a wide range of issues in creative ways
• Seasoned, experienced professional with a full understanding of their speciality
• Works on problems of a diverse scope
• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Manages multiple, complex, cross-functional and technical projects.
• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Drive the project lifecycle milestones from concept commit through project closure and advocate change management.
• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
• Responsible for internal process improvements; remove gaps, across multiple teams and functions.
• Ensure risks are accounted for and provide risk mitigation strategies.
• Primary project point of contact for vendor partners and internal stakeholders.
• Coordinate and assist with regularly scheduled meetings with core teams.
• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor's degree (B.S/B.A) from four-college or university and 5 to 8 years' related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Experience working with project management teams, resolving conflict, and meeting schedule timelines
• Excellent communication skills (verbal, written, documentation)
• Ability to work on multiple projects and assignments concurrently
• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
• In-depth experience creating spreadsheets, presentation material, and project/process documentation
• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
• Proven ability to collaborate with stakeholders and communicate project updates to client executives.
• Familiarity with various project management methodologies

Preferred Qualifications:

• Various certifications
• Change management knowledge

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers