Job Details

Operations Manager

Location: Richmond, CA

Compensation: Competitive base + 20% Bonus Potential

Benefits: 401(k) with matching, health/dental/vision insurance, paid time off, professional development reimbursement

About the Role

As the Operations Manager at FoamOrder.com, you'll take ownership of the operations, facility and team of a fast-growing business within one of the leading names in custom cushions, upholstery, and mattresses. FoamOrder.com is a vertically integrated e-commerce manufacturer serving both consumers and commercial clients nationwide.

You'll work directly with our company president and operations staff to grow the business with clear ownership, autonomy, and impact.

Seeking an experienced, detail oriented, professional to manage all production operations and personnel at our ~20,000sf manufacturing facility. Significant experience managing a team in a production environment is required.

The ideal candidate will have strong experience in custom-manufactured products rather than assembly/line production environments, and will have strong leadership skills, excellent organizational abilities, and a passion for continuous improvement.

Significant growth opportunities available for increasing responsibility. This position reports to the owner/President of the company with significant opportunity for personal development and mentorship.

Why This Role Is Exciting

Ownership:

The Operations Manager will own daily production operations, ensuring workers adhere to company rules and meet efficiency and accuracy goals, while maintaining a safe working environment.

You'll own production team management and day-to-day fulfillment and the warehouse for all elements of the business—including foam cutting, finishing, packing and shipping. You'll ensure our high standards of production quality and on-time delivery are met, and lead us to new standards of excellence. You will also be measured on total cost of production, helping to improve the overall efficiency of our operations.

Collaboration:

You'll work directly for our President and owner, and collaborate with company leaders as a member of the senior management team.

Impact:

This is a pivotal role—your performance directly shapes and enables FoamOrder's growth trajectory. Operations is an area that needs reinforcement at our company, and can help unlock significant growth potential by implementing new technologies and processes and helping us grow our team, facilities, and overall operations.

Relationship Building:

You're exceptional at building rapport, earning trust, and cultivating lasting relationships with your production team, and your peers in other functions. Your ability to connect and lead production employees, as well as to lead them to more compensation, responsibility and maximizing their potential will be instrumental in their success.

Career Growth:

If you've ever wanted to run your own business or move into a CEO-track role, this position gives you that experience in a real, profitable company—with guidance from an accomplished President/Owner who scaled multiple tech startups before acquiring and modernizing FoamOrder.

Rewards:

This role includes competitive base compensation as well as significant bonus potential for hitting key performance metrics, including on-time delivery, error rate, and total cost of production - your earnings will grow directly with your success.

What You'll Do

Lead a Team to Increasing Performance and Success

• Lead and manage a team of production staff, providing training, guidance, and support.
• Implement and enforce production rules, policies, and procedures.
• Understand and employ progressive discipline when needed.
• Ensure all workers know their priorities and key tasks.
• Recruit, hire, and onboard new production staff.
• Train new team members and conduct ongoing training to develop skills.
• Conduct employee performance and compensation reviews.
• Know how to do every job in the warehouse, to be able to train new employees and to fill in as necessary
• Foster a positive team culture and promote job ownership.

Production/Order Fulfillment Management

• Manage daily production schedule and order scheduling
• Meet production goals, both efficiency and throughput
• Ensure the production and warehouse areas are clean, organized, and safe at all times.
• Conduct monthly OSHA/Safety training and maintain compliance logs.
• Optimize production shifts and schedules to maximize productivity and efficiency.
• Implement and maintain a culture of continuous improvement.

Performance Metrics you will champion/lead/drive:

• Safety compliance and results
• On-time order rate
• Order accuracy rate
• Total cost of production (labor plus materials/revenue)
• Establish and track team goals and bonus structures.
• As metrics and goals are achieved, develop new, appropriate, and fair metrics and goals.
• Work with the management team to identify and implement process improvements to enhance efficiency and reduce costs.

Strategic Projects

• Drive implementation of new, modern production management software and other technology to increase efficiency and performance

What Makes You a Strong Fit

• Strong experience in custom manufacturing
• Minimum 7+ years in a manufacturing management role preferred, ideally with custom-build product lineup vs. assembly production process.
• Undergraduate degree, ideally in an engineering/production/supply-chain or related field
• Proven success leading a team in a custom-production environment.
• Excellent leadership, communication, and interpersonal skills
• Ability to train and motivate team members
• Experience with best-practice safety programs and regulations
• Strong understanding of production operations and best practices, and able to bring those principles to our environment and implement them (5S, Kaizen, Lean, etc.)
• Strong organizational and time management skills
• Ability to solve problems and make decisions
• Familiarity with production management systems
• Desire for growth into a senior management role at a growing small company

Benefits & Perks

• Competitve Compensation including base salary and bonus plan
• 401(k) matching
• Comprehensive health, dental, and vision insurance
• Paid time off
• Career development support: The company actively encourages and covers attendance at workshops, and career-based learning programs for top performers

About FoamOrder.com

FoamOrder.com is a leading e-commerce manufacturer of custom foam products—including cushions, mattresses, organic latex bedding, and more. Headquartered in Richmond, CA, we manufacture all products in-house and ship nationwide.

The company is led by Mike Handelsman, a Harvard MBA and former executive at several high-growth technology companies, and ex-consultant at McKinsey, and brand leader at Procter & Gamble. FoamOrder combines modern e-commerce strategy with American manufacturing excellence to serve both retail and commercial clients.

Ready to take ownership of a fast-growing business?

BEGIN HERE: Apply now through our online form:

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