Job Details

Systems Administrator About The Role The Top Secret Cleared IT Desktop Administrator serves as a dedicated, on-site resource for a specific client, embedded within their IT team while remaining under our company's oversight. This role provides hands-on support across systems and services including Microsoft 365, Azure, Windows OS, and end-user hardware. Responsibilities include daily IT operations, user support, compliance with ISO standards, system documentation, and assisting with migrations, upgrades, and incident response - all while aligning with company's standards and processes. What You'll Do * Assist with the administration and maintenance of a multi-site environment that includes Microsoft Office 365, Microsoft Azure, Windows operating systems, hardware, software, peripherals, cloud and network-based services, telecommunications, etc. * Ensure all work is done in compliance with the ISO 20000 and 27000 management systems. * Create and maintain IT procedural and system documentation. * Assist with the planning, migration and integration of critical business systems and applications. * Support and assist in all areas of laptop and mobile device support; Microsoft O365 account maintenance; build and load Windows operating systems, removes or updates user account information, resets passwords, etc. * Responding to user requests, problems and concerns. Implement effective solutions and provide regular updates and feedback to users and managers regarding the status of efforts to resolve more complex problems. * Creation, updating and closure of IT related helpdesk tickets. * Create system documentation and assist in documenting changes to new and existing system processes and procedures. * Provide support with the creation and maintenance of Azure AD groups, Shared Mailboxes. * Respond to after-hours network and system outages and other emergencies. * Assist with hardware/software upgrades, releases and inventory management. * Perform special projects as assigned. What You'll Bring * Minimum 4 years supporting corporate IT environments within a structured setting that includes formal processes, change management, and ticketing systems. * 4+ years as a System Administrator, with demonstrated responsibility for: * User account creation and management in Azure * Installation and configuration of workstation operating systems and application software * Active Directory and Dynamic Groups administration * Utilities management and general systems operations * Experience with Microsoft Azure GCC High and Office 365 is required. * SharePoint experience is a plus. * Hands-on experience with Dell laptops, including hardware support, imaging, staging, deployment, and managing Dell maintenance/support tickets. * Microsoft Intune administration and management experience. * Microsoft 365 Certified: Endpoint Administrator or equivalent technical certification. * Familiarity with ISO 9000, ISO 20000, and ISO 27000 standards. * Active Top Secret Clearance required. What You'll Get * To be a part of one of the fastest-growing companies in America, and a talented team to back you up. * An awesome culture, backed up by winning several Best Places to Work awards. * Medical, Dental, Vision Insurance * Four Weeks of Paid Time Off (vacation & sick leave) * Four weeks of Paid Maternity and Paternity leave * Two days of Paid Volunteer Time * 401(k) with 4% Company Match * Company Bonus Structure * Tuition Reimbursement * Employer-sponsored Disability & Life Insurance * Professional Development