Job Details

Senior Website Sales Representative

Location: Fremont, CA

Position Overview

Following internal alignment with senior leadership, the company is establishing a Website Sales Representative role focused on inbound phone and online sales for our official website. This role has been identified as a key priority initiative to improve pre-sales conversion rates and drive overall website revenue growth.

The Website Sales Representative will be responsible for engaging with customers who contact us through the website or inbound phone inquiries, providing product consultation, guiding purchasing decisions, and converting potential customers into successful sales.

This position plays a critical role in improving the efficiency of website lead conversion and enhancing the overall customer purchasing experience, directly contributing to the growth of our direct-to-consumer (DTC) business.

Key Responsibilities

Inbound Phone & Website Sales

• Respond to inbound customer inquiries through phone, live chat, email, and website forms.
• Provide professional product consultation and guide customers through purchasing decisions.
• Convert inbound leads and website traffic into successful sales.
• Technical Consultation: Perform basic load calculations and power-need assessments to recommend the optimal Jackery Solar Generator configurations based on specific customer use cases (e.g., off-grid living, emergency home backup, professional field work).
• Strategic Upselling: Actively promote add-ons, including portable solar panels, extra battery packs, and Jackery Care extended protection plans to increase AOV (Average Order Value).
• Proactive Lead Nurturing: Re-engage with "abandoned cart" customers and cold leads from the website to resolve technical hesitations and close the sale.

Lead Management

• Manage inbound leads through the CRM system and maintain accurate records of customer interactions.
• Conduct timely follow-ups with potential customers to increase conversion rates.

Sales Conversion Optimization

• Identify common customer questions, objections, and barriers to purchase.
• Provide insights to marketing and product teams to improve website conversion performance and user experience.

Product Consultation

• Develop strong expertise in company products and solutions.
• Clearly explain product features, benefits, pricing, and use cases to customers.

Customer Experience

• Deliver high-quality customer service throughout the online buying journey.
• Support customers with product selection, order inquiries, and purchase-related questions.

Qualifications

Required

• Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience)
• 5–7 years of sales experience, preferably in inside sales, phone sales, or e-commerce sales
• Proven ability to convert inbound leads into closed sales
• Strong communication and customer consultation skills
• Experience using CRM systems (OMS, Zendesk)

Preferred

• Experience selling consumer electronics, energy products, or home energy solutions
• Familiarity with Shopify or other DTC e-commerce platforms
• Experience in high-volume inbound sales environments