Job Details

Title: Drone Operations Support Specialist

Location: San Francisco, CA

Duration: 12 Months contract (Possibility of extension)

JOB DESCRIPTION

About the Role:

• This role supports our on-site drone delivery operations.
• You will not be flying drones. Instead, you'll handle ground tasks that make each delivery possible—collecting delivery zone information & geolocation data to ensure that each delivery zone is safe and accurate.
• This job requires your own reliable vehicle to travel to different delivery zones and collect location data.

What You'll Do:

• Create an Impact Collect geolocation data for delivery zone assignment and data collection.
• Support smooth day-to-day operations in a fast-moving test environment.
• Identify issues, share observations, and provide clear feedback that helps improve processes and technology.
• Operational Excellence Follow all safety protocols and site procedures with precision.
• Maintain an organized, efficient workflow that keeps the operation on schedule.
• Stay flexible and proactive as processes evolve.
• Team Collaboration Work closely with a small, mission-driven team that values trust, accountability, and consistency.
• Help reinforce a strong operational culture through communication, reliability, and hands-on teamwork.
• Communication Serve as the eyes and ears on the ground—reporting observations to engineers, operators, and cross-functional partners.
• Represent the client positively when interacting with merchants and community members.

What You Bring:

• A reliable personal vehicle and a valid driver's license. Comfort working outdoors and on your feet.
• A steady, dependable work ethic—punctual, detail-minded, and safety-first.
• A positive attitude, willingness to learn, and adaptability in an emerging operation.
• Strong communication and professionalism with merchants, teammates, and the public.

What You'll Learn:

• How autonomous drone systems operate within last-mile delivery.
• Cross-functional communication—sharing operational insights with engineering and leadership teams.
• The realities of scaling a future-facing logistics service in a live environment.
• Practical skills in site operations, quality control, and continuous improvement.