Job Details

Job Description:

• Project Manager, 1P Retail Operations + Technology

• The 1P Retail team at Client is responsible for launching and managing the groundbreaking Lab stores, creating immersive experiences that bring client's products to life.
• Client is a dynamic and fast-paced team at the intersection of technology and retail, dedicated to building the future of in-person connection with our brand.

• Client is seeking a highly motivated and experienced Project Manager to join client's 1P Retail Operations + Technology team.
• This is a key executional role responsible for the hands-on management and delivery of complex projects that shape the operational and technological backbone of our retail stores.
• The ideal candidate is an exceptional operator who excels at breaking down complex initiatives into manageable tasks and driving them to completion in a fast-paced environment.

• Manage and deliver cross-functional initiatives and projects through all stages of the lifecycle, from initiation to completion.
• Serve as a conduit between technical and non-technical teams, translating complex technical details into clear, understandable language and action plans.
• Break down complex issues into manageable components, employing systematic approaches to execute solutions.
• Receive directional guidance where required, and proactively exercise best judgment to select effective techniques to implement and evaluate outcomes.
• Thrive in environments of ambiguity and velocity, maintaining clear focus and a path to execution.
• Collaborate with cross-functional teams including Retail Operations, Product Marketing, Enterprise Systems and Product, Retail Design and Implementation, Retail Finance, and Product Management to ensure seamless project execution.
• Drive the implementation and development of retail systems, including POS, ERP, CRM, AV, and in-store demo technologies.
• Curate and present project status, risks, and progress from working teams to leadership.

• Bachelor's Degree.
• 5+ years of experience in project or program management within a Direct-to-Consumer (DTC) consumer electronics retailer, manufacturer, technology, or premium hospitality company.
• Proven competence and experience with project management tools (e.g., JIRA, Asana, MS Project, Wrike, or in-house tools) and general productivity software (Microsoft, Apple, GSuite).
• Deep experience with the implementation and development of retail systems (POS, ERP, CRM, AV, Demo).

• MBA or other advanced degree.
• PMP, Agile, or similar advanced project/portfolio management certification.
• Demonstrated ability to leverage AI in daily work to boost efficiency and productivity.
• Strong analytical and problem-solving skills with a data-driven approach to execution.
• Excellent communication and interpersonal skills, with the ability to influence at all levels of the organization and collaborate effectively with a wide range of stakeholders.

• Location: Burlingame, CA; Menlo Park, CA; Los Angeles, CA; or New York, NY (Hybrid, 3 days/week on-site)
• Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records.
• Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.
• These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.