Job Details

Role Overview

Cascade AI is hiring a Senior Account Manager to own renewals, expansion, and strategic account growth across our existing customer base.

This is a commercially oriented role. You will manage a portfolio of accounts, drive adoption, run QBRs,map stakeholders, and identify expansion opportunities across new departments and workflows.

You are not responsible for implementation — that function is owned separately. Your focus is revenue retention and growth within existing logos.

What This Role Is

This is not a support or onboarding role.

This is a revenue-carrying account ownership role focused on:

• Re-selling into the same organization
• Expanding into new departments (HR → IT, Legal, Finance)
• Strengthening executive relationships
• Driving renewal confidence

You will operate as the commercial owner of your accounts post-sale.

Core Responsibilities

1. Own Renewals

• Manage renewal timelines and negotiation strategy
• Identify risks early and create mitigation plans
• Ensure customers clearly understand value delivered
• Forecast accurately and maintain strong renewal hygiene

2. Drive Expansion Within Accounts

• Map accounts across departments and stakeholder groups
• Identify new workflow and use-case expansion opportunities
• Position Cascade's value to new executive buyers
• Partner with AEs where appropriate to close larger expansions

Expansion at Cascade often means entering new departments, not just increasing seat counts. This requires strategic navigation and commercial skill.

3. Lead QBRs & Executive Conversations

• Run structured Quarterly Business Reviews
• Anchor discussions in value, ROI, adoption, and roadmap alignment
• Build relationships beyond day-to-day users
• Multi-thread across HR, IT, Finance, Legal, and other stakeholders

4. Drive Adoption & Account Health

• Monitor usage and engagement data
• Recommend actions to improve adoption and workflow integration
• Work closely with Implementation to ensure time-to-value
• Identify and qualify expansion signals within accounts

5. Account Strategy & Mapping

For each account, you will maintain:

• Executive stakeholder map
• Expansion pathways
• Risk assessment and mitigation plan
• Quarterly action plan

You should be able to clearly articulate:

• Where growth will come from
• What risks exist
• What next steps are required

Cross-Functional Collaboration

You will work closely with:

• CEO, Sales, and Marketing (for larger expansions or joint selling motions)
• CS Implementation for onboarding and complex rollout support
• Product & Engineering to communicate strategic customer feedback

This role requires influence without formal authority.

Who You Are

• 5+ years in Account Management, Strategic CSM, or post-sale revenue roles
• Experience owning renewals and expansion quotas
• Comfortable navigating enterprise stakeholders
• Strong account mapping and multi-threading skills
• Confident running executive-level conversations
• Commercially minded and revenue-oriented

Bonus:

• Experience selling across departments within the same organization
• Experience in B2B SaaS, HR tech, IT systems, or enterprise AI