Job Details

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Job Title: Data Validation Analyst
Location: Austin, TX 78727
Role Summary:
The Data Validation Specialist plays a key role in ensuring the accuracy, quality, and integrity of business information submitted during onboarding to a digital platform. This contract role supports end-to-end onboarding operations by combining data validation, content review, customer communication, and basic technical troubleshooting. The ideal candidate is detail-
oriented, process-driven, and comfortable operating in a fast-paced, SLA-focused environment. This role supports a high-touch onboarding experience, requiring sharp business acumen and a service-oriented mindset.

Key Responsibilities:

1. Data Validation & QA Oversight
Review submitted business data to ensure accuracy, consistency, and compliance with platform standards.
Perform quality control on business profiles, logos, and other brand assets in line with visual guidelines.
Identify data gaps, formatting issues, or suspicious entries, and resolve or escalate as needed.
Apply structured QA checklists to maintain onboarding quality across high volumes.

2. Dashboard & Ticket Queue Execution
Execute onboarding workflows via dashboards and email-based support queues.
Maintain strong throughput (Rate Per Hour) without compromising attention to detail or quality standards.
Manage inbound support requests, proactively guiding users through the onboarding journey.
Monitor SLA timelines and escalate blockers or queue issues to team leadership.

3. Customer Email Support
Respond to customer inquiries during onboarding via email, delivering clear, professional, and empathetic communication.
Provide tailored guidance on requirements, technical issues, and submission feedback.
Contribute to a white-glove onboarding experience, especially for high-touch or complex business types.

4. Business Research & Structure Analysis
Investigate company submissions to determine their organizational structure (e.g., small business, franchise, holding company).
Customize onboarding workflows based on business type, using critical thinking and policy alignment.
Document findings to support operational clarity and internal decision-making.

5. Technical Troubleshooting & Escalation
Identify and resolve basic technical issues encountered by customers during onboarding.
Collaborate cross-functionally to surface root cause insights tied to platform or process defects.
Support internal teams by articulating issue patterns, system limitations, or feature gaps.

6. Cross-Team Collaboration & Process Improvement
Partner with internal stakeholders to improve SOPs, case handling efficiency, and onboarding consistency.
Participate in feedback loops and retrospectives, contributing insights for operational enhancements.
Maintain resource documentation and internal trackers to reflect evolving standards and workflows.

Qualifications:

• 1+ years of experience in onboarding, data operations, content moderation, or client support.
• Proven ability to validate complex data inputs with speed and precision.
• Strong analytical thinking and familiarity with business structures and entity types.
• Excellent written communication skills with a focus on tone, clarity, and professionalism.
• Experience working with ticketing tools, dashboards, or customer support platforms.
• Self-starter mindset with strong organization, time management, and prioritization skills.
• Familiarity with visual brand compliance or content review is a plus.
• Exposure to CRM, onboarding systems, or knowledge bases is preferred.
• Comfort working in a distributed or hybrid support model across digital product areas.

Success Metrics:

• Accuracy rate of data validation and onboarding review tasks.
• Email response quality and customer satisfaction.
• SLA adherence and case resolution timelines.
• Quality of root cause escalations and insights provided.
• Contribution to SOP updates and process improvements.
• Impact on throughput and reduction of rework or rejections.

Please Contact: Angela Luis at 858-###-#### or ...@artech.com


Referrals welcome! Referral bonus up to $1000! Feel free to reach out for additional details