Highgate Hotels - - Responsibilities: Greet and assist guests in a warm, professional manner, offering guidance throughout their spa experience.; Escort guests to locker rooms, relaxation lounges, and wet areas, ensuring comfort and privacy.; Anticipate guest needs by providing amenities, refreshments, towels, robes, and slippers.; Maintain a calm, organized, and welcoming atmosphere at all times.; Respond promptly and courteously to guest requests or concerns.