Job Details

Working Title: Patient Navigator Schedule: Mon-Fri 0800-1700 Location: Neurosurgery Clinic, 400 Parnassus Ave, 8th Floor Preferred qualifications include 1 to 2 years of experience scheduling patient visits and or scheduling/coordinating surgeries. Experience with insurance authorizations, referral processing, and Apex knowledge are also strongly preferred. No certifications or licenses are required for this role. The Patient Navigator provides non-clinical support, guidance, and assistance for patients and families as they maneuver through complex healthcare environments. Primary goals are to optimize patient outcomes and satisfaction. The Navigator acts as a communication liaison to understand the patient's and/or caregiver's non-clinical individual needs, desires, and concerns. The Navigator guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience. The Navigator is responsible for the maintenance of all routine clerical operations and communications. They adhere to the UCSF House and Telephone Standards and are sensitive to the needs of patients, staff and providers at all times. The Navigator is a team player who works closely with others and who is flexible in dealing with the changing priorities. They are a self-reliant individual who synthesizes their knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of their daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.