Job Details

Remote Outbound Scheduling Coordinator

Insight Global is seeking a remote outbound scheduling coordinator for a telehealth and food care company. The goal of this company is to connect members to one on one telehealth nutrition counseling with registered dietitians and support them witha digital platform that includes meal planning, grocery savings, and food access resourcesall designed to improve health outcomes and reduce costs. This is a free benefit offered through the members health plan. In this role, you will contact eligible individuals to educate them on the client's services and the benefits of meeting with a registered dietitianall from the comfort of their home. These individuals have specifically been referred by their physician, so in this role you will make high volume outbound calls to assist each person with scheduling their initial consultation and help motivate and excite them about beginning their health journey. You will have weekly appointment scheduling quotas that you will be required to hit, so this person needs to be comfortable working daily in a high-volume calling environment. You are the first point of contact that most people will have, so your ability to connect with people is crucial! The main responsibilities include:

• Make high volume outbound calls to potential new members and explain the benefits of utilizing this free benefit through their insurance (requirement of 100+ calls per day)
• Follow a call script without sounding like you are reading from it- making it sound like your own and be engaging on the phone
• Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as needed
• After the completed appointments, you will also receive a daily list of participants to contact for follow-up calls, during which you will administer a detailed survey and collect additional information to then upload to the clients system

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com.