Job Details

A company is looking for a Support Specialist to assist customers with product-related inquiries and issues.Key ResponsibilitiesQuickly understand, categorize, and diagnose customer requests through various communication channelsDocument customer interactions and ensure issues are resolved, including follow-ups on escalated mattersAssist in onboarding and training processes for customers to effectively utilize products and servicesRequired Qualifications3+ years of experience in a veterinary hospitalUnderstanding of veterinary terminology and workflowsExperience using or installing veterinary practice softwareAvailability to work overnights and weekendsEmpathic and caring attitude in stressful situations