Job Details

A company is looking for an Operations Associate II, Provider Core Operations.Key ResponsibilitiesTrack and triage bugs and technical issues across systems in collaboration with technical teams and clinical programsSupport new product/program implementations by drafting user guides and communications plans, and assisting with training effortsEnhance efficiency for providers and internal teams through systems changes and cross-functional collaborationQualifications2+ years of experience in operations, implementation, customer success, or a similar coordination-heavy roleExperience working within or alongside engineering, IT, or product teams is a bonusDemonstrated ability to work successfully in a fast-paced and/or startup environmentFamiliarity with CRM, CMS, LMS, and/or ticketing systems like Zendesk, Salesforce, and WorkrampDetail-oriented with a systems mindset, enjoying connecting dots and fixing issues