Job Details

A company is looking for a Technical Onboarding Specialist.Key ResponsibilitiesDrive market benchmarking and voice-of-customer for a segment of clients to deliver a best-in-class technical onboarding processLead a segment of onboarding projects to implement the bank's solutionsManage the onboarding content and training materials aimed at technical & non-technical stakeholders within client organizationsRequired Qualifications7+ years of relevant customer success experience with FinTech, Banks, or e-CommerceAt least 5+ years of experience delivering technical onboardings to clientsTechnical expertise sufficient to lead a technical onboarding project, including API integrations, SFTP, EDI, XML, and TXT Batch FilesExperience in project planning & management, with the ability to manage multiple projects in a fast-paced environment and meet deadlinesExpertise in developing client-facing workshop materials for technical onboarding