Job Details

A company is looking for a Call Center Operations Analyst to optimize service delivery within a call center setting.Key ResponsibilitiesOversee and update databases related to memberships and insurance, generating reportsLead initiatives to enhance service delivery and member benefitsManage budgetary processes and ensure accurate forecasting and implementationRequired QualificationsProficient in Genesys Cloud (GCX) for contact center operationsAt least 3 years of experience in business operations, preferably in call centersProficiency in Microsoft Office products, including Outlook, Word, Excel, and AccessDemonstrated capability in project management and operational enhancementsAdditional software skills in MS Project and Publisher are desired