Job Details

Job Title:
Payment Services Manager

Job Summary:
Description:

The Payment Services Manager facilitates billing and payment processing for the in-term student population. This position is responsible for over 60 million dollars in revenue a semester. This position assists in the testing, verification and updating of billing and payment plans set up. Provide in-depth student and parent counseling on escalated billing and payment issues including account information and adherence to university policies and procedures, Federal Financial Aid Regulations, and the Family Educational Rights and Privacy Act of 1974 (FERPA) regulations. The Payment Services Manager reports to the Associate Director of Student Accounts.

Full Job Description:

Responsibilities:

1. Manages and administers semester payment plan

2. Generates and oversees semester invoice creation via myUSF View & Pay (Transact)

3. Handles semester billing for Student Accounts. Conducts follow-up with students including

answering phone calls/emails from students/parents and making phone calls/emails on billing

related inquires in a courteous and efficient manner.

4. Assists with the University's due diligence collection process for enrolled students with

delinquent accounts.

5. Develops, updates and implements processes that ensure compliance of the stale-dated federal

financial aid refunds and state escheatment process per University, Department of Education

and/or State of California.

6. Assist with International Flywire payment auditing

7. Administer athletic book store adjustments

8. Primary contact for monitoring and applying student specific benefits onto accounts (Double

Dons, Catholic School Teacher Discount, 4+1 students, etc.)

9. Assists in 1098-T compliance process

10. Applies Federal and State tax charges onto accounts

11. Works with Health Promotion Services to apply health related fines onto accounts

12. Directs and provides billing and payment counseling to a diverse population of students and

parents

13. Identify and updates Student Accounts website

14. Participates in and provides support for seminars, workshops, and presentations to assist

students, parents, and University staff with billing and payment information

15. Performs other duties as assigned.

Required Qualifications:

• Bachelor's Degree from credited institution or equivalent experience. Computer/business emphasis preferred. Incumbent will be expected to continue upgrading knowledge, skills, and
  
  abilities needed to keep abreast of regulation/policy changes.
  
• Minimum three years working in financial services department preferably in accounts receivable. University experience preferred.
  
• At least 3 years handling escalated issues in a customer service environment
  
• Works under minimal supervision.
  
• An ability to react to customers' needs quickly, thoughtfully, and courteously.
  
• An ability to communicate effectively both orally and in writing with diverse populations.
  
• Excellent organizational skills with an ability to organize and prioritize multiple projects and tasks simultaneously.
  
• A proven ability to work effectively as a team member.
  
• The ability to analyze and interpret data and make independent decisions.
  
• Proficiency with MS Office Suite, Internet, and other programs as needed (e.g., mail merge, data
  
  base management).
  
• Previous experience with Banner and Cashnet preferred.
  
• Ability to work flexible hours, including evenings and weekends as required by academic and
  
  operational needs
  
• Understanding of and commitment to UFS's Vision, Mission and Values.
  

About USF:

The University of San Francisco is located in the heart of one of the world's most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco's first university, and its Jesuit Catholic mission helps ignite a student's passion for social justice and a desire to "Change the World From Here." For more information, visit www.usfca.edu.

Full-Time/Part-Time:
Full time

Pay Rate:
Salary

Salary Range :
$70,304 annualized