Job Details

Title:Support at Home Program Assistant

Department:Social Services

FLSA Status: Non-Exempt

Reports To: Social Services Program Manager

Summary: Provides administrativeand operational support for the Support at Home (SAH) Program, which helps low- to moderate-income older adults and adults with disabilities remain safely in their homes through subsidized home care services. The Program Assistant plays a key role in client communication, documentation, eligibility processing, data entry, and coordination with care providers and Case Manager Assistants.

Essential Functions:
• Assists with client intake process, including responding to inquiries, distributing applications, and verifying supporting documents.
• Schedules client assessments, appointments, and follow-up calls in coordination with the Case Manager Assistants.
• Maintains accurate and up-to-date client files, both digital and physical, in accordance with agency protocols.
• Inputs and updates data in the program database.
• Communicates with home care providers to confirm service start dates, schedules, and client preferences.
• Generates letters, reports, and other correspondence related to program participation.
• Provides general administrative support, including filing, scanning, photocopying, and data tracking.
• Assists with community outreach and educational presentations as needed.
• Monitors and reports service utilization, unmet needs, and client feedback to the Program Manager.
• Ensures confidentiality and upholds HIPAA compliance and agency privacy standards.
• Performs other duties as assigned to support the smooth operation of the program.
• Prepares reports as required by funding sources.
• Performs other duties as assigned.

Qualifications:
• Associate's Degree in psychology, counseling, rehabilitation, gerontology, sociology, or related field. Bachelor's degree preferred.
• Experience in providing health, social or aging services in the community.
• Excellent verbal and written communication and presentation skills.
• Must be self-motivated, organized and able to multitask under minimal supervision.
• Strong organizational and time management skills with attention to detail.
• Excellent interpersonal and communication skills, including the ability to work with diverse populations.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn client database systems.
• Ability to maintain confidentiality and work effectively in a fast-paced environment.
• Bilingual and bi-literate preferred. (English, Chinese, Spanish, Vietnamese, Tagalog, etc.).
• Commitment to the mission of supporting aging in place and client-centered services.
• Must be able to travel via public transportation or personal vehicle for the performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) ###-#### for special assistance.