Job Details

Retail Wine and Spirits Sales Specialist

K&L Wine Merchants is looking for an enthusiastic, experienced wine and/or spirits sales professional to become our Retail Sales Specialist for our premium store in Redwood City. This position is ideal for a passionate, experienced wine professional with deep product knowledge as well as great people skills and proven leadership ability. They will be a leader on the sales floor engaging customers, modeling exceptional service and mentoring colleagues.

If you're passionate about wine, love sharing your wine knowledge, positive, hardworking and looking for an opportunity to join a company that is growing and has plenty of opportunities, we want to hear from you!

RESPONSIBILITIES

• Provide exceptional service to every customer, every time.

• Act as manager-on-duty in the absence of General and/or Sales manager.

• Independently open and close the store.

• Troubleshoot complex orders and transactions.

• Mentor and assist in training new hires.

• Act as a point of escalation for customer service issues.

• Participate in all daily sales floor activities, including point-of-sale transactions, merchandising, and order fulfillment/retrieval.

• Develop and maintain the highest level of product knowledge in order to make informed sales recommendations.

• Act as liaison to an assigned category within the store; develop expertise in the category and keep it well merchandised.

• Write product reviews for K&L's website, newsletter, and blog

• Attend staff education sessions and on/offsite events as requested

REQUIREMENTS

• 1-3 years' experience in a retail or other customer-facing environment with some leadership responsibility

• Positive attitude - no task is too small or too large

• Excellent communicator with a passion for people

• Full-time non-exempt position; at least one weekend day required

• Proficient in Office 365, comfortable using point-of-sale and handheld technology

• Must be able to lift and carry 50 lbs.

• Must be able to stand and walk up to 8 hours each day

• Ability to bend, stoop, twist, and kneel frequently

• Ability to load, unload, and operate a hand truck safely

• Bachelor's degree preferred

Why Join Us

This is an exciting opportunity to work with a team that values expertise, service, and culture. Joining K&L Wine Merchants presents opportunities to grow into other roles within the company as well as within the broader wine and spirits industry.

ABOUT US

K&L Wine Merchants is recognized as one of the leading independent wine merchants in the United States. Since 1976, we've been selling the world's finest wines to customers throughout the United States by phone and on the Web (since 1997). Our sales channels include walk-in retail, phone sales, and online commerce. All areas of our business are growing and the atmosphere is both exciting and challenging. We have stores in California, Redwood City, San Francisco, Hollywood, Culver City and Manhattan, New York.

We sell thousands of different premium wines and spirits to customers across the country through our newsletter and Web site. K&L has been featured in dozens of publications including Time, Money, Forbes ASAP, Smart Money, the Wall Street Journal, and The Wine Spectator.