Job Details

Job Title : IVR Tester
Location: San Francisco. CA Onsite
Duration: 6 months

Hands On Testing -IVR Application
All Testing deliverables- as IVR Test Lead (Test Plan, Test Case, Test Scenario, Test Data preparation, Test Result)Onsite-Offshore Team.
Hand-Over Take-Over Daily Scrum, Test Call, Design Sessions, Requirement Sessions, Production Validation etc. as per project need.
Agile Daily, Weekly, Monthly Report

Required Competencies
Interactive Voice Response (IVR)Functional Testing
Regression Testing Automation knowledge
Agile
Good to Have
Competencies

Utility Knowledge, CCB Knowledge
Required Technical Skill
Set Interactive Voice Response (IVR), AI Voice BOT Testing, LLM Testing. LLM Testing ASR - Speech-to-Text Testing NLU - Intent Recognition and Entity Extraction Testing Dialog Management Testing NLG Testing TTS - Text-to-Speech Testing Integration Testing End-to-End Flow - individual components tested to make sure the entire pipeline works seamlessly Functional Testing Security And Compliance Testing