Job Details

About Us:

As a Product Manager at General Medicine, you'll help build and scale a healthcare store that makes it delightfully simple to shop for any type of care. We provide upfront cash and insurance prices for virtual and in-person visits, prescriptions, labs, imaging, and more.

The Role

We're hiring a Senior Product Manager (IC) to lead core consumer experiences for General Medicine-from first touch to visit completion and follow up. You'll drive product strategy, craft intuitive patient and provider journeys, and ship polished, high leverage features that scale. This is a high ownership role for someone with exceptional product taste and judgment who thrives in messy, real world systems.

What You'll Do
• Own the General Medicine consumer roadmap and outcomes (activation, visit conversion, CSAT/NPS, retention).
• Define a crisp product vision and north-star metrics; translate strategy into sequenced bets and clear PRDs.
• Partner closely with Design to craft high polish, design led experiences; insist on quality and sweat the details.
• Work with clinicians, care ops, and engineering to model real workflows, including sad paths (no shows, reschedules, insurance issues, handoffs, escalations).
• Ship iteratively: prototype, test, and launch 0→1 features; instrument and analyze results; double down or pivot fast.
• Build for reliability and trust: guardrails, fallbacks, and humane error states that succeed under operational constraints.
• Run discovery: qualitative research, usability tests, shadowing care teams, and diving into data (dashboards, SQL/Looker) to uncover insights.

What You'll Bring
• 10+ years in Product Management building world class consumer products, with a portfolio that demonstrates taste, judgment, and craft.
• Track record of owning critical funnels end to end and moving core metrics at scale.
• Deep partnership with Design: fluency in Figma, strong product sense, and a bar for detail (micro interactions, empty states, performance).
• Comfort with ambiguity and operational complexity; you proactively design for edge cases and degraded states, not just happy paths.
• Strong analytical chops: can define metrics, design experiments, and reason from data (bonus: SQL).
• Excellent writing and communication; clarity in PRDs, crisp decision making, and the ability to rally cross functional partners.
• Experience in healthcare is a plus, not a must-but you should be motivated by customer impact and eager to learn clinical/operational nuances.

How We Work
• Customer obsessed: We stay close to real needs through thoughtful research and continuous feedback from our care teams.
• Design led & data informed: We seek simplicity, ship craftsmanship, and validate with data.
• Operationally grounded: We build tools that make our care teams faster and more accurate, not just prettier.